Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Stephen Selorm Governor

Cincinnati

Summary

Results-driven technical and administrative professional specializing in data integrity analysis, IT asset management, and warehouse operations. Achieved a 60% improvement in data accuracy at American Tower Corporation while streamlining operations across logistics, E-commerce, and telecommunications sectors. Proficient in Microsoft Office Suite, Canopy by Aspen, Siterra, and ERP/CRM systems to enhance workflow efficiency. Recognized for developing training programs and optimizing processes through effective stakeholder collaboration, aimed at achieving operational excellence. Currently seeking higher education and personal development opportunities in cybersecurity.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Product Maintenance Analyst

Koch Foods
Fairfield
03.2025 - Current
  • Manage and maintain product master data across the Canopy ERP system for multiple facilities, ensuring accuracy and consistency in product codes, descriptions, formulas, and groupings.
  • Oversee the setup and modifications of the Bill of Materials (BOM), supporting R&D and operations with precise formulation updates, packaging specs, and labeling changes.
  • Collaborate cross-functionally with QA, supply chain, sales, and production to ensure product setup aligns with Koch Foods' standards and compliance requirements.
  • Perform daily system audits, and track product activity using the Product Maintenance Log to ensure data integrity and traceability across business functions.
  • Lead coordination with IT and management teams on data-driven initiatives, ensuring timely project execution, system improvements, and issue resolution.
  • Support pricing, SKU rationalization, and emergency/special project rollouts through data analysis, report generation, and vendor/customer coordination.
  • Act as a central point of communication for product data inquiries from internal departments, suppliers, and customers.
  • Maintained accurate records of all data collected during analysis processes.
  • Collaborated with cross-functional teams on projects related to analytics initiatives.

Warehouse Administrative Clerk

Koch Foods
Fairfield
07.2024 - 03.2025
  • Streamline document management by organizing and maintaining filing systems, ensuring 100% accuracy and confidentiality, and reducing retrieval time.
  • Enhance customer and vendor relations by efficiently addressing inquiries and resolving complaints, improving response times, and customer satisfaction.
  • Optimize data integrity by performing high-accuracy data entry using Canopy by Aspen and the Microsoft Office Suite, updating client and shipment information, and reducing errors.
  • Increase operational efficiency by managing and updating company databases, ensuring seamless access to critical shipping and inventory records.
  • Maintain compliance and personnel records to support administrative functions, contributing to improved workforce organization and regulatory adherence.
  • Leverage Microsoft Excel and Canopy by Aspen to generate reports, track inventory, and streamline administrative tasks, improving workflow efficiency.
  • Organized and maintained filing systems both electronically and manually.

Remote Tech Support (II)

Rice Masters Global
Remote
09.2023 - 05.2024
  • Delivered Tier 2 technical support for customers via phone and email, troubleshooting platform and product-related issues to ensure seamless operations.
  • Provided technical guidance and training to new hires, ensuring a smooth implementation of new e-commerce platforms and order management systems.
  • Diagnosed and resolved software and hardware issues in e-payment processing gateways, ensuring uninterrupted business operations.
  • Managed troubleshooting and debugging of ERP and CRM software, ensuring accurate order tracking, logistics coordination, and customer account management.
  • Maintained a detailed knowledge base of recurring issues, creating documentation and FAQs to improve customer self-service, and reduce support tickets by 25%.
  • Collaborated with cross-functional teams to escalate and resolve complex technical challenges related to E-commerce website performance, API integrations, and database errors.

Asset Data Integrity Coordinator

American Tower Corporation-Africa
11.2022 - 08.2023
  • Implemented advanced data management tools like Siterra and Office Track to expedite data extraction and loading processes, facilitating seamless updates to asset databases.
  • Enhanced data integrity and accuracy by 60% for over 90,000 asset records by integrating information from various sources into centralized enterprise systems.
  • With the help of my manager, we achieved a 45% elevation in data reliability by conducting thorough data quality assessments and deploying effective data cleansing strategies, ensuring enhanced operational accuracy and efficiency for the engineering team.
  • Conducted monthly Microsoft Teams meetings with 6+ external vendor managers to reconcile 98% of asset data discrepancies, focusing on data integrity and contractual compliance related to corrective and preventive maintenance routines.
  • Designed and tailored training programs for over 50 team members and field technicians, significantly boosting operational proficiency in data integration.
  • Co-led rigorous data integrity and compliance checks, reducing data errors by 40%, and elevating data accuracy for the engineering team of the company.

Engineering Quality Assurance Intern

Baymax Technologies
07.2020 - 01.2021
  • Supervised the end-to-end distribution and installation of optical distribution boxes for the roll-out of over 200 FTTX connections for SOHO internet.
  • Contributed to a 30% increase in client project efficiency by assisting in the design and implementation of more than 10 complex telecommunications systems.
  • Contributed to enhancing network uptime by 20%, delivering support in diagnosing and rectifying over 150 network connectivity issues through rigorous testing and troubleshooting.
  • Supervised the installation of new fiber optic cables to expand network coverage in new communities, ensuring that all trenches and pits were dug according to industry standards and safety regulations.
  • Coordinated with contractors and field technicians to guarantee proper cable placement, depth compliance, and structural integrity, optimizing network performance and longevity.

Education

Bachelor of Science - Electrical And Telecommunications Engineering

Ghana Communication Technology University
Ghana
11.2022

Associate of Science - Electrical And Electronics Engineering

City And Guilds Institute of London
London, UK
03.2021

Skills

  • Data analysis
  • ERP system administration
  • Data management
  • Data cleansing and validation
  • Data Integrity Analysis
  • IT Asset and Product Management
  • Training Program Development

Certification

Engineering, Health and Safety Certification, City & Guilds of London, UK

Accomplishments

Leadership and Management Award, Workspace Ghana Bootcamp for Graduates, 2021

Timeline

Product Maintenance Analyst

Koch Foods
03.2025 - Current

Warehouse Administrative Clerk

Koch Foods
07.2024 - 03.2025

Remote Tech Support (II)

Rice Masters Global
09.2023 - 05.2024

Asset Data Integrity Coordinator

American Tower Corporation-Africa
11.2022 - 08.2023

Engineering Quality Assurance Intern

Baymax Technologies
07.2020 - 01.2021

Bachelor of Science - Electrical And Telecommunications Engineering

Ghana Communication Technology University

Associate of Science - Electrical And Electronics Engineering

City And Guilds Institute of London

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Stephen Selorm Governor