Stephen Sakyi Boateng
Kumasi,Accra
Summary
Dynamic Agency Manager with a proven track record at Metropolitan Life Insurance, excelling in operations management and relationship building. Achieved significant client retention and satisfaction through strategic leadership and staff development. Expert in leveraging technology for operational efficiency and compliance, driving sales growth and team performance with a keen focus on continuous improvement. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Agency Manager
Metropolitan Life Insurance
2019.07 - Current
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Leveraged technology platforms for efficient management of client accounts, policy changes, claims processing, and billing inquiries.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Maintained compliance with industry regulations by conducting regular audits of policies, procedures, and employee practices.
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
- Established clear performance metrics for the team, providing regular feedback and coaching to drive continuous improvement.
Records Clerk
National Service Personnel
2017.08 - 2018.07
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Generated reports from database systems to track records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Transferred inactive records to storage to free up space and preserve history.
- Followed confidentially regulations to maintain privacy.
Education
Bachelor Of Science And/with Education Degree - Management Education
University of Education
Winneba 2017
WASSCE - Business (Accounting)
St. Joseph Senior High And Technical School
Ahwiren-Ashanti Bekwai07.2012
Skills
- Relationship Building
- Operations Management
- Staff Training
- Sales Growth
- Marketing Management
- Teamwork and Collaboration
- Team Leadership
- Customer Service
- Decision-Making
- Customer Relations
- Staff training/development
- Management Team Building
- Sales Strategies
- Customer Retention
- Sales Tracking
- KPI Tracking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certificateof Excellence Performance, Metropolitan LifeInsuranceGhana- 2020
- Certificate of Participation in Capacity Building and Teamwork, Asutsuare Military Training Camp-2018
Languages
English
Full Professional
Akan
Native or Bilingual
Timeline
Agency Manager
Metropolitan Life Insurance
2019.07 - Current
Records Clerk
National Service Personnel
2017.08 - 2018.07
Bachelor Of Science And/with Education Degree - Management Education
University of Education
WASSCE - Business (Accounting)
St. Joseph Senior High And Technical School
- Certificateof Excellence Performance, Metropolitan LifeInsuranceGhana- 2020
- Certificate of Participation in Capacity Building and Teamwork, Asutsuare Military Training Camp-2018
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