Stephen Adu Gyan
Solution Architect
Accra,Greater Accra
Summary
Innovative solution architect with in-depth understanding of software deployment and system architecture and design illustration. With over 5 years of experience in similar roles. Excellent communication skills and extensive experience working with clients and partners. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Success using technical expertise to drive business goals and metrics. Strong understanding of diverse business intelligence methodologies to improve workflow, productivity and reliability.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
7
7
Certificates
1
1
Language
Work History
ENTERPRISE SOLUTIONS (DIGITAL)
MTN Ghana
9 2021 - Current
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Provided solution confirmation, and developed solution designs for customers.
- Collaborated with internal departments to develop customized software applications tailored to specific business needs.
- Executed successful integrations with third-party applications, expanding functionality available through core systems platforms without compromising stability or security considerations.
- Facilitated training sessions for over 30 staff members on new software applications, promoting efficient adoption of new technologies across organization.
- Streamlined communication channels for enhanced collaboration between IT teams and other business units, leading to more efficient problem-solving processes.
- Developed strong partnerships with key stakeholders, ensuring alignment and collaboration on critical projects.
- Delivered comprehensive training programs to users throughout organization, driving higher rates of technology adoption.
- Utilized salesforce CRM to digitize internal processes and monitor sales results.
- Maintained deep technical background knowledge in enterprise business service and products parameters in order to facilitate authoritative communications with customers and internal stakeholders.
TEAM LEAD SUPPORT AND SPECIAL PROJECTS (ONSITE SUPPORT AT MTN GHANA)
High Tech Synergy
04.2021 - 09.2021
- Provided top-notch customer service with readily available information
- Maintained excellent client relationships through superior customer experience
- Identified and resolved application errors, escalating major concerns
- Delivered regular, custom training to over 100 customers and internal teams
- Performed software functionality analyses, suggested improvements to development team
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
- Tested new APIs and applications, suggested modifications to developers.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed succession planning strategies to ensure continuity of leadership within team and facilitate smooth transitions during organizational changes.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations
BUSINESS ANALYST (ONSITE SUPPORT AT MTN GHANA)
High Tech Synergy
Accra, NFK
03.2019 - 02.2021
- Supported applications in test and production environments
- Monitored app performance ensuring Service Level Agreement (SLA) compliance
- Interpreted complex application alerts effectively for prompt resolution
- Trained over 100 MTN staff and distributors on new system software utilization
- Performed software and disaster recovery testing to ensure business readiness
- Maintained and monitored Application servers regularly.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in organization.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Education
BACHELOR OF SCIENCE - Computer Science
Regent University College of Science And Technolog
Accra 09.2013 - 05.2017
Skills
Technical Analysis
Business Process Analysis
Requirements Gathering
Technical Writing
UML Design and Modeling
ITIL Framework
Application Integration
Cloud Computing (Azure , AWS)
Project Management
User Acceptance Testing
Design Thinking
Scrum (Agile Methodology)
Process Optimization
Technical Project Management
Software Development Lifecycle
Stakeholder Communication
Timeline
Microsoft Azure (AZ900)
12-2023
Microsoft 365 Certified: Fundamentals
12-2023
Cisco Certified Network Associate
10-2023
Amazon Web Services Cloud Practitioner
06-2023
Scrum Foundation Professional Certificate - SFPC
04-2023
Oracle Cloud Infrastructure Foundations 2021 Certified Associate
12-2021
TEAM LEAD SUPPORT AND SPECIAL PROJECTS (ONSITE SUPPORT AT MTN GHANA)
High Tech Synergy
04.2021 - 09.2021
Huawei Certified ICT Associate - Routing & Switching
08-2020
BUSINESS ANALYST (ONSITE SUPPORT AT MTN GHANA)
High Tech Synergy
03.2019 - 02.2021
BACHELOR OF SCIENCE - Computer Science
Regent University College of Science And Technolog
09.2013 - 05.2017
ENTERPRISE SOLUTIONS (DIGITAL)
MTN Ghana
9 2021 - Current
Certification
Microsoft Azure (AZ900)
References
Available on Request