STEPHEN YEBOAH
Accra
Summary
To work as a team with my colleagues to achieve enormous goals
Profile: A creative problem-solver and marketer who can see the big picture while never losing sight of details that deliver results. An enthusiastic self-starter, who can boost productivity, cut cost, foster efficiency and ensure profitability. A goal-driven achiever with strong organizational skills.
Overview
23
23
years of professional experience
Work History
Relationship Manager - Head of Department
Zenith Bank Ghana Limited
01.2014 - Current
- Developed and maintained courteous and effective working relationships across all levels of the organization.
- Ensured that all banking operations under my supervision complied fully with the Central Bank’s regulatory framework; participated actively in Corporate Compliance trainings to enhance regulatory adherence.
- Applied a structured analytical approach to assess the creditworthiness of businesses, organizations and individuals with the aim of offering sound financial lending solutions to customers.
- Identified operational issues, conducted thorough analyses, and implemented practical solutions to improve efficiency and service delivery.
- Built and managed strong, trust-based relationships with customers to ensure retention and long-term engagement.
- Identified and effectively communicated customer needs to align solutions with business objectives.
- Ensured high levels of customer satisfaction through proactive service, personalized engagement and timely issue resolution.
- Developed and implemented marketing and relationship strategies aimed at expanding the customer base and deepening existing client relationships.
Teller
Zenith Bank Ghana Limited
01.2012 - 01.2014
- Serves customers by completing account transactions.
- Provides account services to customers by receiving deposits and loan payments, cashing checks and issuing savings withdrawals.
- Cross-selling the bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative and/or the appropriate department.
- Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Contributes to team effort by accomplishing related tasks as needed.
Head of Protocol Committee
Department Of Family And Consumer Sciences, University Of Ghana
01.2010 - 12.2010
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Director of Programs
Databank Universal Economic School
01.2008 - 01.2010
- Initiating and setting goals for programs according to the strategic objectives of the organization
- Planning the programs from start to completion involving deadlines, milestones and processes
- Developing or approving budgets and operations
Teacher
Super Technical college
01.2006 - 01.2007
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported student physical, mental, and social development using classroom games and activities.
Sound Technician
Ghana Broadcastng Corporaton
01.2003 - 01.2004
- Production - the recording of all sound on set or on location
- Post-Production - the balancing, mixing, editing and enhancing of pre-recorded audio.
- Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Trained new team members in proper use of audio equipment, fostering an environment of collaboration and growth among colleagues.
Education
Banking And Financial Support Services
Corporate Executive Trainings
BSc. - Family and Consumer Sciences
University Of Ghana
2011
Electrical Engineering Technician
Academy Of Engineering
Accra2005
Electrical/Electronic Engineering Technician
Accra Technical University
EET2003
SSSCE - General Science
Christan Methodist Senior High School
2001
Skills
- Self-Motivated
- Decision-Making
- Teambuilding
- Flexible and Adaptable
- Data Entry
- Attention to Detail
- Interpersonal Communication
- Organization and Time Management
- Analytical and Critical Thinking
- Planning and Coordination
- Multitasking Abilities
- Teamwork and Collaboration
- Excellent Communication
- Relationship building and management
- Customer Relationship Management
Education
true
Timeline
Relationship Manager - Head of Department
Zenith Bank Ghana Limited
01.2014 - Current
Teller
Zenith Bank Ghana Limited
01.2012 - 01.2014
Head of Protocol Committee
Department Of Family And Consumer Sciences, University Of Ghana
01.2010 - 12.2010
Director of Programs
Databank Universal Economic School
01.2008 - 01.2010
Teacher
Super Technical college
01.2006 - 01.2007
Sound Technician
Ghana Broadcastng Corporaton
01.2003 - 01.2004
Banking And Financial Support Services
Corporate Executive Trainings
BSc. - Family and Consumer Sciences
University Of Ghana
Electrical Engineering Technician
Academy Of Engineering
Electrical/Electronic Engineering Technician
Accra Technical University
SSSCE - General Science
Christan Methodist Senior High School