Stephen Opoku-Agyeman
Accra
Summary
Dynamic IT professional with experience at Barry-Callebaut, excelling in server maintenance and network support. Proven ability to enhance communication between users and IT, leading to improved service levels. Strong collaborator and problem-solver, adept at managing hardware configurations and providing exceptional support during critical operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Technical Support Intern
Barry-Callebaut
Accra
09.2022 - 09.2023
- Established clear communication channels between end users and IT support personnel.
- Actively sought feedback from all levels of employees in order to improve Network service levels associated with IT support functions.
- Received requests for IT support from external workers.
- Responded promptly to emergency requests for IT support during critical business operations.
- Collaborated closely with other departments such as operations teams and IT support staff when needed.
Loan Officer
SIC Savings and Loans
Kumasi
05.2012 - 12.2017
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Education
Master of Science - Computer Science
University of Ghana
Accra,Ghana08-2024
Bachelor of Science - Information Technology
University of Energy And Natural Resources
Sunyani,Ghana10-2022
Oduku Boatemaa Senior High School
Mampong, Asanti Region01-2018
Jachie Pramso Senior High School
Kumasi, Ashanti Region01-2004
Airforce Complex JSS
Takoradi, Western Region01-2001
Skills
- Server maintenance
- Linux administration
- Printer support
- Device management
- Mobile device support
- Hardware configuration
- Network support
- Software installation
- Software updates
Affiliations
- Reading
Languages
English
First Language
Certification
- Routing & Switching Huawei Certification Associate Member
References
References available upon request.
Timeline
IT Technical Support Intern
Barry-Callebaut
09.2022 - 09.2023
Loan Officer
SIC Savings and Loans
05.2012 - 12.2017
Master of Science - Computer Science
University of Ghana
Bachelor of Science - Information Technology
University of Energy And Natural Resources
Oduku Boatemaa Senior High School
Jachie Pramso Senior High School
Airforce Complex JSS
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