Open To Work
Stephen Opoku
Administrative Assistant
Kumasi
Summary
Highly organized administrative professional with a strong track record in enhancing productivity. Demonstrated expertise in project coordination and effective communication, contributing to team success and achieving organizational goals. Eager to leverage skills in managing diverse tasks to support operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Sekyere Afram Plains District Assembly
Drobonso
02.2022 - Current
- Reported to District Coordinating Director, wrote correspondence, reports, and speeches, took meeting minutes, facilitated programs, and performed administrative functions to support district operations.
- Facilitated and organized three General Assembly and sub-committee meetings and four special meetings to elect a presiding member for Assembly in 2023 and 2024.
- Contributed significantly to the District’s Performance Assessment Tool, enabling the Assembly to attain a 94% score in both the 2022 and 2021 assessment years.
- Earned the trust of my supervisors and participated in confidential meetings, including the District Security Council and Audit Committee, while handling sensitive documents.
- Coordinated activities of World Vision Ghana in District, facilitating training and forming District Child Protection and District Disaster Management Committees in second quarter of 2024.
Accounts Officer Assistant
Cooperative Mutual Support, Kumasi Technical Institute
09.2015 - Current
- Developed a digital recording system to record daily transactions and occasionally assisted in preparing financial statements for interest and dividends.
- Managed accounts payable and receivable processes efficiently.
- Prepared monthly financial reports for internal review.
- Reconciled bank statements to ensure accuracy in records.
Long Term Observer
CDD Ghana/ CODEO
Sekyere Afram Plains Constituency
10.2024 - 12.2024
- Monitored pre-electoral environment, tracked political parties’ rallies, campaigns, and meetings, and reported critical incidents and activities to CDD Ghana database for pre-electoral analysis.
- Monitored electoral processes to ensure compliance with established guidelines.
- Recorded observations during polling activities for accurate reporting.
- Collaborated with local stakeholders to address electoral concerns effectively.
Field Enumerator
National Insurance Commission
11.2022 - 07.2024
- Conducted quarterly field surveys on the Insurance Perception Index in various communities in the Ashanti Region and reported findings to the NIC database for their annual insurance report.
- Collected data on insurance policies from various field locations.
- Conducted interviews with policyholders to gather accurate information.
- Recorded responses using electronic data collection tools.
Assistant Transmission Engineer
Glo Mobile Ghana
Kaneshie
11.2021 - 01.2022
- Monitored network downtime and escalated issues to back office and field engineers for timely resolution.
- Enhanced data extraction processes for weekly network reports through data cleaning, improving reporting efficiency to management.
- Applied newly acquired skills to daily tasks, enhancing network efficiency and ensuring prompt restoration.
- Supported team members by providing assistance and guidance.
Customer Care Representative
Glo Mobile Ghana
Spintex
02.2021 - 10.2021
- Responded to and assisted an average of 450 customers' needs per week by delivering effective customer service and quick problem-solving.
- Handled inbound customer calls, described products and service options, and provided answers and solutions to customer questions and complaints.
- Became one of the Top three (3) performers in the first three months on the role.
- Logged call information and solutions into internal database to support management decisions.
Data Entry/Mailing Assistant
Social Security and National Insurance Trust (SSNIT)
Ministries
09.2018 - 09.2019
- I successfully mailed over 500 membership ID cards daily to their respective area offices which were made up of 50 branches nationwide.
- Extracted daily card printing requests of an average of 600 ID cards to the card printing team using MySQL application.
- Tracked and maintained records of all ID cards mailed to the various branches during the week and reported unissued ID cards to management.
- Handled mailing of membership identity cards and performed data entry tasks.
- Requisitioned stationery and managed logistics to maintain adequate supplies for daily operations.
School Intern
Ghana Revenue Authority
Adum
07.2015 - 08.2015
- Acted as Intern Filing Officer, tracked and queued files. I also verified that files issued out were returned and filed on appropriate shelves.
- Assisted with tax collection processes and compliance activities.
- Supported customer service by addressing taxpayer inquiries effectively.
- Collaborated on data entry for tax records and documentation management.
Education
Master’s Degree - Public Administration
Kwame Nkrumah University of Science and Technology
Kumasi03-2026
Bachelor’s Degree - BSc Administration (Business Information Systems)
University of Education, Winneba
Kumasi05-2018
WASSCE - Business
Esaase Bontefufuo Senior High
Esaase Bontefufuo05-2011
Skills
- Microsoft Office proficiency
- Data entry
- Report generation
- Data cleaning
- Databases
- Power query
- MySQL
- Online forms
- Internet searching
- Analytical abilities
- Problem solving abilities
- Task management
- Organizational skills
- Attention to details
- Highly organized
- Ability to prioritize tasks
- Team collaboration
- Client focus
- Customer focus
- Effective communication
- Highly adaptable
- Good working ethics
Certification
- Google Professional Certificate in Data Analytics, Coursera, 06/01/23, 08/31/23
- Certificate in Data Analytics, OpenLabs (NIIT), 07/01/23, 02/29/24
- Career Essentials in Administrative Assistance, Microsoft and LinkedIn, 03/01/23
- Project Management Foundations, LinkedIn, 02/01/23
- Data Analytics, LinkedIn, 10/01/21
- Tally ERP & Advanced Microsoft Excel 2013, UEW – K, 11/01/15
Languages
- English
- Asante Twi, Native
- English, Fluent
References
- Prof. Edward Brenya, Council Chair, Kumasi Technical University, Kumasi, Ashanti, Ghana, ebrenya@gmail.com, 0559314947
- Douglas Osei Yeboah, District Co-ordinating Director, Sekyere Afram Plains District Assembly, Drobonso, Drobonso, Ashanti, Ghana, 0244079753
Hobbies and Interests
- Reading books
- Listening to music
- Singing
- Cooking
Additional Work Experience
- Long Term Observer, CDD Ghana/ CODEO, Sekyere Afram Plains Constituency, Drobonso, Ashanti, Ghana, 10/01/24, 12/31/24, Observed the pre-electoral environment, followed political parties’ rallies, campaigns and meetings, and reported both critical incidence and activities of all political parties in Sekyere Afram Plains Constituency to CDD Ghana database for their pre-electoral reporting.
- Field Enumerator, National Insurance Commission, Ghana, 11/01/22, 07/31/24, Undertook quarterly field survey on Insurance Perception Index within some communities in the Ashanti Region and reported same to the NIC database for their annual quarterly insurance report in the country.
- Accounts Officer Assistant, Cooperative Mutual Support, Kumasi Technical Institute, Kumasi, Ashanti, Ghana, 09/01/15, Present, Developed digital recording system to record daily transactions, and occasion assisted in sharing interest and dividend preparing financial statements during the period.
- School Intern, Ghana Revenue Authority, Small Taxpayers Office, Adum, Kumasi, Ashanti, Ghana, 07/01/15, 08/31/15, Served as Intern Filing Officer, tracked and queued files., Ensured that files which were issued out were returned and filed and kept in appropriate shelves.
Skills And Competence
Proficiency in Microsoft Office applications (i.e. Excel Spreadsheet, Word, PowerPoint, Outlook, Publisher and Access), Possess additional skills in databases, data cleaning and market survey (Power query, SSPS, MySQL, online forms), Ability to learn fast and use software applications, Very good at Internet searching and emailing, Highly adaptable professional, able to work well with others in diverse working environment, Proven good working ethics and very hardworking, Possess analytical and problem solving abilities, Exceptional leadership abilities, program coordination and organizational skills, Pay attention to details, Excellent client and customer focus, Very confidential, loyal and reliable, Highly organized, ability to prioritize tasks completing them on schedule, Good communication skills
Work Preference
Job Search Status
Open to workLocation Preference
RemoteSalary Range
₵1/hr - ₵250/hrTimeline
Long Term Observer
CDD Ghana/ CODEO
10.2024 - 12.2024
Field Enumerator
National Insurance Commission
11.2022 - 07.2024
Administrative Assistant
Sekyere Afram Plains District Assembly
02.2022 - Current
Assistant Transmission Engineer
Glo Mobile Ghana
11.2021 - 01.2022
Customer Care Representative
Glo Mobile Ghana
02.2021 - 10.2021
Data Entry/Mailing Assistant
Social Security and National Insurance Trust (SSNIT)
09.2018 - 09.2019
Accounts Officer Assistant
Cooperative Mutual Support, Kumasi Technical Institute
09.2015 - Current
School Intern
Ghana Revenue Authority
07.2015 - 08.2015
Master’s Degree - Public Administration
Kwame Nkrumah University of Science and Technology
Bachelor’s Degree - BSc Administration (Business Information Systems)
University of Education, Winneba
WASSCE - Business
Esaase Bontefufuo Senior High