Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

STEPHEN MATEY TETTEH

Accra

Summary

Results-driven project coordinator and business development professional with over six years of experience in project implementation, stakeholder engagement, and customer experience enhancement. Skilled in data analysis, report writing, and training teams to optimize efficiency. Skilled in utilizing CRM platforms, digital marketing techniques, and project management frameworks to enhance organizational efficiency and foster meaningful community development

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Development Lead

Beyond Accra Concierge
12.2024 - Current
  • Establish and nurture relationships with corporate partners to drive business growth
  • Coordinates business development initiatives, including networking events and client engagement activities
  • Conducts market research to identify emerging needs and potential growth areas for the business
  • Develop tailored presentations and engagement strategies to enhance customer acquisition

Project Coordinator and Lead Trainer

International Development Research Centre (IDRC) Project
01.2024 - 10.2024
  • Led a team of 14 professionals managing over200 SMEs, delivering training on digitalization strategies and enhancing capacity among vulnerable business owners.
  • Designed and implemented high-impact training programs on digital tools to improve digital literacy and business efficiency.
  • Facilitated conflict resolution sessions between SME owners and supervisors, enhancing workplace productivity and ensuring smooth project implementation.
  • Developed and conducted data-driven assessments to monitor and evaluate training outcomes and individual KPIs to inform project improvements.
  • Produced comprehensive weekly and monthly regional reports to track project progress.

Territory Sales Executive

M-Kopa Ghana
06.2023 - 11.2023
  • Spearheaded leadership and training for a team of over 35, driving consistent sales growth and achieving organizational objectives.
  • Created forecasting dashboards for tracking of key performance indicators(sales and retention) and project outcomes using Excel.
  • Enhanced stakeholder and customer satisfaction through regular team meetings and systematic followup and weekly third-party visits.
  • Implemented effective strategies to achieve consistent targets, exceeding goals by 8-15% for three consecutive months.

Marketing and Corporate Affairs Coordinator

Puma Energy Distribution Ghana Ltd.
09.2020 - 10.2021
  • Enhanced customer experience through robust social media engagement and marketing strategies.
  • Spearheaded marketing and corporate affairs initiatives and collaborated with other departments to achieve company goals.
  • Pioneered Customer Experience Team to improve relationships between third-party partners, end consumers, and the parent company.
  • Provided support for stakeholder engagement initiatives by helping to organize events, create presentations, and draft communications.
  • Assisted in the organization and execution of various company-wide initiatives including employee engagement activities, customer service campaigns, and safety awareness programs across multiple locations and the successful launches of new retail locations.

Retail Sales and Operations Analyst

Puma Energy Distribution Ghana Ltd.
10.2019 - 08.2020
  • Improved inventory management processes which led to better product availability and fewer out of stock issues.
  • Successfully handled customer problems to keep them happy.
  • Temporarily filled in as Territory Manager when needed, handling day-to-day tasks and meeting sales goals.
  • Supervised a team of 11 interns ensuring they met sales targets for lubricants and Pumacards across 11 different retail locations.

Retail Sales and Operations Support (National Service)

Puma Energy Distribution Ghana Ltd.
05.2018 - 09.2019
  • Streamlined report templates, significantly reducing field time for Territory Managers.
  • Monitored credit accounts, ensuring timely payments and preventing order delays.

Education

BSc - Development Studies

Valley View University
07.2019

Skills

  • Capacity Building, Team Training, Development and Stakeholder Engagement: Experienced in training and developing teams of up to 35 members
  • Problem-Solving: Strong analytical skills for identifying issues and implementing solutions
  • Communication: Excellent verbal and written communication skills
  • Project Management and proficiency in CRM tools like with Salesforce, Navision, and Zendesk
  • Digital Marketing and proficiency in Canva and similar design tools and applications
  • Team Training, Development and Stakeholder Engagement
  • Proficiency in Google Workspace (Google Forms, Sheets, Docs) and Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) for Data Analysis and Reporting
  • Event/Campaign Coordination and Management

Certification

  • Project Management (PMI) – Ongoing
  • Cambridge Institute, Accra, Ghana

Timeline

Business Development Lead

Beyond Accra Concierge
12.2024 - Current

Project Coordinator and Lead Trainer

International Development Research Centre (IDRC) Project
01.2024 - 10.2024

Territory Sales Executive

M-Kopa Ghana
06.2023 - 11.2023

Marketing and Corporate Affairs Coordinator

Puma Energy Distribution Ghana Ltd.
09.2020 - 10.2021

Retail Sales and Operations Analyst

Puma Energy Distribution Ghana Ltd.
10.2019 - 08.2020

Retail Sales and Operations Support (National Service)

Puma Energy Distribution Ghana Ltd.
05.2018 - 09.2019

BSc - Development Studies

Valley View University

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