Summary
Overview
Work History
Education
Skills
Accomplishments
References
Hobbies
Extra Curriculum Activities
Timeline
Hi, I’m

STEPHEN MARFO

Medical Representative
Accra,Greater Accra

Summary

A goal-oriented, dedicated, and articulate medical representative with outstanding communication skills and a strong commitment to customer satisfaction. Bringing over a decade of extensive industry experience, I specialize in sales, marketing, and inventory control.

Demonstrating versatility, I excel in planning and overseeing territories, concurrently cultivating relationships with both existing and new customers through ethical sales practices and unwavering dedication to high-quality customer service. Adaptable and capable of thriving in challenging sales environments, I possess excellent customer service, research, and conflict resolution skills.

My flexible schedule and willingness to travel underscore my commitment to meeting and exceeding customer expectations.

Overview

23
years of professional experience
1
Language

Work History

Ernest Chemists Ltd
Accra, Greater Accra

Medical Representative
08.2021 - Current

Job overview

  • Established strong relationships with healthcare professionals and other stakeholders to create more avenue for product awareness to patronage by 35%
  • Researched competitor's medications and their respective market performances
  • Making appointments with physicians, chemists and other medical specialists in order to market company-supplied pharmaceuticals
  • Presented new product lines to key medical and healthcare professionals
  • Negotiated profitable sales contracts to achieve revenue targets
  • Handled customer queries and complaints using analytical and diplomatic approach.

OA&J Pharmaceuticals Ltd
Accra, Greater Accra

Medical Representative
06.2019 - 08.2021

Job overview

  • Marketing campaigns
  • Cold calling and prospecting, Promoted products by pitching sales presentations to target market
  • Developed and implemented strategies to increase market share by
  • Constantly evaluated market penetration of product
  • Maintained efficient revenue collection system thereby increasing revenue by 45%
  • Preparation of Monthly/Weekly/Daily Plan, (Implementing, Monitoring
  • Evaluating and Reviewing)
  • Built rapport with new and existing customers to boost client retention.

Tobinco Pharmaceuticals Ltd

Medical Representative
03.2012 - 06.2019

Job overview

  • Assisted in general sales of company's product
  • Implemented marketing plans and strategies
  • Created strong relationship with clients that led to direct access and priority sales for all new products by 30%
  • Proficient at developing and maintaining client relationships and assisting clients with finding right products for their practice
  • Developed new channels for sales and organizing territory sales promotion
  • Evaluated sales performance to determine progress
  • Presented new product lines to key medical and healthcare professionals
  • Exceeded sales targets by 25% through consistent customer engagement.

Dizengoff (Gh.) Ltd
Accra, Greater Accra

Sales & Marketing Executive
01.2008 - 03.2012

Job overview

  • Region
  • Prospected and sold corporate business services and products to clients
  • Undertake market research to gain competitive advantage
  • Manage over 20 customers calls per day to arrange meetings with potential customers to prospect for new business
  • Worked with sales team to solicit and sell products and services to potential clients
  • Liaising with customers to check progress of existing orders
  • Drove improvement of quality and customer service standards, maintaining client satisfaction scores
  • Increased Sales by 25%

Forewin Gh. Ltd
, Greater Accra

Sales Executive
05.2001 - 02.2003

Job overview

  • Handled the provision of information on product to regional manager
  • Enhanced presence and visibility of company's product in market
  • Gathered market and customer information
  • Prepared stock and sales report to regional sales manager
  • Built long-term relationships with customers and generated referrals from existing clients thereby increasing sales volume by 40%
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency
  • Generated new leads and opportunities to maximize revenue.

Chemkoat Ltd
Tema, Greater Accra

Marketing Executive
03.2005 - 01.2008

Job overview

  • Region
  • Maintained and updated customers data bases
  • Undertook quality assurance check for customer satisfaction
  • Arranged for effective distribution of marketing materials
  • Prospected for new customers, to already existing ones
  • Maintained updated knowledge of emerging marketing trends and technologies, continuously seeking opportunities to enhance strategies
  • Identified new customer segments and target audiences to expand reach.

Education

Ghana Communication Technology University

Bachelor of Science from Procurement and Logistics
11.2022

University Overview

Certificate, Sales & Marketing
2014

University Overview

Tobinco Pharmaceutical Ltd

Nest of Ideas Consulting Ltd. - Volta Region Becoming The Best Sales Person, You Can Be. Participated in Volta Sector Medical Rep. Training and Development at HO Organized by Management of Tobinco Pharm. Ltd (Developing Versatility in The Work Place
2012

University Overview

Volta Region Certificate, Insurance
2007

University Overview

Telegent Computer Training Centre

Provident Insurance Company Ltd. - Accra Certificate, MS Office Suite
2006

University Overview

S.S

University Overview

Suhum Secondary Technical School

S Certificate
11.1999

University Overview

Skills

  • COMPETENCE
  • Effective communication and
  • Presentation skills
  • Strong interpersonal and
  • Networking skills
  • Self-confidence with strong
  • Drive to achieve result
  • Proficiency in Ms Word and
  • Excel
  • Persuasion and negotiation
  • Market research
  • Persuasive selling
  • Post-sales support

Accomplishments

Accomplishments
  • Successfully increased market share by 30% for two new products in the first six months of release
  • Increase sales volume 68% over one (1) year
  • Awarded and ranked the Best Rep., in 2016
  • Successfully promoted and increased the sales volume 60% of Lawash (a feminine wash) products,

References

References

REFERENCE 1. Mr. Bright Kwame Amoh Chief Executive Officer Braimoh Service & Supply Tel: 024-8928309 / 024-2925048

2. Mr. Michael Owusu-Kyei (Lecturer) Ghana Communication Technology University Tel: 0244-182785

3. Mr. Senyo Addo Customer Relationship Manager Absa Bank Ltd. (Spintex) Tel: 0244-506061

Hobbies

Hobbies

I enjoy reading books, solving puzzle, and socializing with friends and family. I also enjoy playing football/soccer because this sport keeps me fit, challenge my physical limits and strength my team working skills.

Extra Curriculum Activities

Extra Curriculum Activities
  • 2020 to Current; A Member of the Organizing Board - Jesus's The Way
  • Ministries
  • 2019 to Current; Warfare Chairman - Jesus's The Way Ministries
  • 2017-2021; NPP Polling Station Executive (Chairman, Kiddie Care
  • Polling Station)

Timeline

Medical Representative
Ernest Chemists Ltd
08.2021 - Current
Medical Representative
OA&J Pharmaceuticals Ltd
06.2019 - 08.2021
Medical Representative
Tobinco Pharmaceuticals Ltd
03.2012 - 06.2019
Sales & Marketing Executive
Dizengoff (Gh.) Ltd
01.2008 - 03.2012
Marketing Executive
Chemkoat Ltd
03.2005 - 01.2008
Sales Executive
Forewin Gh. Ltd
05.2001 - 02.2003
Ghana Communication Technology University
Bachelor of Science from Procurement and Logistics
Certificate, Sales & Marketing
Tobinco Pharmaceutical Ltd
Nest of Ideas Consulting Ltd. - Volta Region Becoming The Best Sales Person, You Can Be. Participated in Volta Sector Medical Rep. Training and Development at HO Organized by Management of Tobinco Pharm. Ltd (Developing Versatility in The Work Place
Volta Region Certificate, Insurance
Telegent Computer Training Centre
Provident Insurance Company Ltd. - Accra Certificate, MS Office Suite
S.S
Suhum Secondary Technical School
S Certificate
STEPHEN MARFO Medical Representative