STEPHEN JUNIOR MENSAH
OBUASI
Summary
To enhance my knowledge and capabilities by working in a dynamic organization that prides itself in giving substantial responsibility to new talent.
Overview
4
4
years of professional experience
Work History
TEACHER
GHANA EDUCATION SERVICE
01.2022 - Current
- Tutoring and after school help
- Teaching, tutoring and counseling
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Graded and evaluated student assignments, papers, and course work.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Planned and implemented integrated lessons to meet national standards.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
TEACHER
National Service Secretariat
01.2021 - 12.2021
- Interdisciplinary teaching
- Administrating homework and assignments to gauged and enhance the students level of understanding
- Create and distribute progress reports to both student and parents
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
CUSTOMER CARE
JEEFDOR ENTERPRISE AND DELIVERY SERVICES
01.2020 - 12.2020
- Answering question about the company products or services
- Processing orders and transaction
- Delivering information about company offerings
- Providing proactive customer outreach
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Implemented strategies to minimize escalations, effectively addressing customer complaints at the initial stage.
- Maintained comprehensive knowledge of products and services to provide accurate information to customers in need of assistance.
- Built strong relationships with clients through clear communication and empathetic understanding of their situations.
- Conducted regular reviews of case progress, ensuring timely resolutions and adherence to company guidelines.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
DEGREE - BACHELOR OF EDUCATION (EARLY CHILDHOOD )
UNIVERSITY OF CAPE COAST(UCC)
GHANA CAPE COAST 04.2022
DIPLOMA - DIPLOMA IN BASIC EDUCATION
JASIKAN COLLEGE OF EDUCATION
GHANA VOLTA REGION 07.2020
CERTIFICATE - HUMAN RIGHT EDUCATION
GENEVA OFFICE FOR HUMAN RIGHT EDUCATION
HIGH SCHOOL CERTIFICATE - GENERAL ART
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
GHANA - KUMASI 06.2016
Skills
- MS WORD
- MS EXCEL
- Student Engagement
- Classroom Instruction
- Student Records Management
- Public Speaking
- Child Development
- Special Needs Students
- Motivating Students
- Behavior Management
- Elementary Education
- Conflict resolution
- Time management
- Parent-teacher communication
- Classroom Technology
- Co-Teaching and Co-Planning
Languages
ENGLISH
References
- Mr Aaron Boafo, Principal,, +233201792880 Junior High School Complex
- Miss Doris Agyemang, Manager, +233247076067, Jeffdor Enterprise
- Mad. Matilda Osei Queenster , Obuasi SDA Primary ‘A’ School. +233240375433
Timeline
TEACHER
GHANA EDUCATION SERVICE
01.2022 - Current
TEACHER
National Service Secretariat
01.2021 - 12.2021
CUSTOMER CARE
JEEFDOR ENTERPRISE AND DELIVERY SERVICES
01.2020 - 12.2020
DEGREE - BACHELOR OF EDUCATION (EARLY CHILDHOOD )
UNIVERSITY OF CAPE COAST(UCC)
DIPLOMA - DIPLOMA IN BASIC EDUCATION
JASIKAN COLLEGE OF EDUCATION
CERTIFICATE - HUMAN RIGHT EDUCATION
GENEVA OFFICE FOR HUMAN RIGHT EDUCATION
HIGH SCHOOL CERTIFICATE - GENERAL ART
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
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