Stephen Hagan
Accra
Summary
Proven track record in enhancing guest experiences and streamlining housekeeping operations at Alisa Hotel, showcasing strong work ethic and exceptional customer service skills. Leveraged first aid training and maintenance knowledge to ensure guest safety and comfort, achieving significant improvements in efficiency and guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hotel Attendant
Alisa Hotel
06.2019 - Current
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Implemented eco-friendly practices in cleaning routines, reducing the hotel''s environmental impact.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Streamlined room cleaning processes for consistent quality and increased efficiency.
- Provided support to front desk staff during peak hours, resulting in shorter wait times for guests.
- Developed strong relationships with repeat customers through personalized service and attention to detail.
- Maximized guest comfort by responding quickly to requests and efficiently resolving issues.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
Housekeeping and Laundry Attendant
A TO Z SERVICES
10.2022 - 01.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
Education
Diploma In Graphic And Web Designing - Graphic And Web Designing
IPMC COLLEGE
Ghana11.2021
Skills
- Strong Work Ethic
- Cash handling proficiency
- First Aid Training
- Basic Maintenance Knowledge
- Food and beverage knowledge
- Housekeeping standards
- Customer Service
- Sweeping and Mopping
- Guest Service and Support
- Housekeeping
Certification
- Certified House keeping, laundry attendant, A TO Z SERVICES, DOHA,QATAR - 2022-2023
Timeline
Housekeeping and Laundry Attendant
A TO Z SERVICES
10.2022 - 01.2023
Hotel Attendant
Alisa Hotel
06.2019 - Current
Diploma In Graphic And Web Designing - Graphic And Web Designing
IPMC COLLEGE