STEPHEN EDWARDS KUGBLENU
ACCRA-NORTH
Summary
Resourceful Outlet Manager experienced in driving productivity and completing tasks efficiently. Achieved operational success through strong leadership, effective problem-solving, and exceptional communication skills. Focused on supporting organizational goals and enhancing customer satisfaction in dynamic environments.
Overview
4
4
years of professional experience
Work History
Hotel outlet manager
Peduase valley resort
10.2024 - Current
- Managed daily operations of resort outlet, ensuring smooth service delivery.
- Trained and mentored staff to enhance customer service skills and teamwork.
- Oversaw inventory management, maintaining stock levels and vendor relationships.
- Developed and implemented standard operating procedures for efficient workflows.
- Coordinated events and promotions to boost guest engagement and satisfaction.
- Handled guest complaints, resolving issues promptly and professionally.
- Monitored compliance with health and safety regulations in all outlet activities.
- Collaborated with other departments to ensure cohesive guest experiences at the resort.
- Ensured safety regulations were followed by all staff members.
Operations Supervisor
Davenue boutique hotel
06.2022 - 06.2024
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Coordinated guest services, resulting in increased customer satisfaction and enhanced experience.
- Managed inventory levels and ordered supplies, ensuring departments were adequately stocked.
- Resolved guest complaints promptly to maintain high service standards.
- Implemented operational policies that streamlined service delivery and improved guest satisfaction.
- Conducted routine inspections of hotel facilities to maintain cleanliness and safety.
- Managed inventory levels and ordered supplies for hotel departments efficiently.
Education
Certificate - Pmp
Cambridge Center of Excellence
04.2018 - 06.2018
Diploma - HOTEL MANAGEMENT
HAVARD SCHOOL OF MARKETING
Skills
- Guest relationship management
- Service excellence
- Event coordination
- Shift management
- Operational efficiency
- Project management
- Quality assurance
- Stock control
- Team leadership
- Team dynamics
- Effective communication
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
Personal Information
- Date of Birth: 04/27/84
- Nationality: GHANAIN
- Marital Status: MARRIED
Languages
English
Intermediate
B1
Timeline
Hotel outlet manager
Peduase valley resort
10.2024 - Current
Operations Supervisor
Davenue boutique hotel
06.2022 - 06.2024
Certificate - Pmp
Cambridge Center of Excellence
04.2018 - 06.2018
Diploma - HOTEL MANAGEMENT
HAVARD SCHOOL OF MARKETING