Stephen Assan
Accra
Summary
Dynamic Assistant Sales Manager with a proven track record at Gomoa Community Bank, excelling in customer service and sales strategy. Expert in market research and cross-selling techniques, I effectively enhanced client relationships and resolved complex inquiries, driving significant growth in the customer base through innovative outreach and adaptive problem-solving.
Overview
1
1
year of professional experience
2018
2018
years of post-secondary education
Work History
Assistant Sales Manager
Gomoa community bank
Gomoa Achiase, Central Region
05.2018 - 06.2019
- Assisted in managing daily sales operations and customer service inquiries.
- Collaborated with team members to develop effective sales strategies.
- Conducted market research to identify customer needs and trends.
- Communicated with clients to enhance relationships and address concerns.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Identified opportunities to expand existing customer base through cross-selling initiatives.
Assistant Sales Manager
Gomoa community bank
Gomoa Achiase Central Region
05.2018 - 06.2019
- Assisted in managing daily sales operations and customer service inquiries.
- Collaborated with team members to develop effective sales strategies.
- Conducted market research to identify customer needs and trends.
- Participated in community outreach programs to promote banking services.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Taught new associates sales tactics and performance improvement techniques.
- Identified opportunities to expand existing customer base through cross-selling initiatives.
Education
Ghana Secondary Technical School
Takoradi , Ghana Skills
- Customer service
- Sales strategy
- Market research
- Cross-selling techniques
- Client communication
- Problem solving
- Time management
- Adaptive thinking
- Complaint handling
- Sales team evaluations
- Documentation skills
- Goals and performance
- Competitor analysis
- Closing strategies
- Lead qualification
- Territory management
Languages
English
Beginner (A1)
A1
Timeline
Assistant Sales Manager
Gomoa community bank
05.2018 - 06.2019
Assistant Sales Manager
Gomoa community bank
05.2018 - 06.2019
Ghana Secondary Technical School