Summary
Overview
Work History
Education
Skills
Timeline
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STEPHEN ABBEY

ACCRA

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking, and research abilities. And also open to new challenges. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

MULTICHOICE GHANA (MCG)
Accra
09.2017 - 04.2022
  • Answered customer inquiries over the phone and via email.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.

BANCASSURANCE ADVISOR

WAPIC INSURANCE GHANA LIMITED
Accra
12.2016 - 08.2017
  • Reviewed and updated documents related to bancassurance products such as terms and conditions, brochures.
  • Approach and educate walk-in bank customers on the
    various Insurance packages there is to offer.
  • Convince customers on various reasons why they need to
    purchase at least one of the Insurance policies I have to offer.
  • Assist customers in filling out their checks and withdrawal
    slips.
  • Fill out proposal forms, run copies of customers Ids and also
    collect data of customers to enable management process
    their individual insurance policies I sign then on to.

Office Assistant

CAPE COAST METROPOLITAN ASSEMBLY
Accra
09.2015 - 09.2016
  • Compile and maintain client database by entering new and
    updated client information.
  • Verify old client data by reviewing, correcting, deleting or re-entering data to eliminate duplication of data.
  • Address client complaint and provide feedback.
  • Preparation and compilation of monthly and quarterly
    reports on Sanitation activities.
  • Typing, printing and photocopying of documents.

Education

Bachelor of Science - Marketing

Kwame Nkrumah University Of Science & Technology
Kumasi
06-2021

Higher National Diploma - Marketing

Accra Technical University
Accra
08-2012

Skills

  • Payment Processing
  • Database Research
  • Appointment Scheduling
  • Customer Service
  • Data Entry
  • Complaint Handling
  • Inbound Customer Service
  • Continuous Improvement
  • Team Collaboration
  • Issue and Complaint Resolution

Timeline

Customer Care Representative

MULTICHOICE GHANA (MCG)
09.2017 - 04.2022

BANCASSURANCE ADVISOR

WAPIC INSURANCE GHANA LIMITED
12.2016 - 08.2017

Office Assistant

CAPE COAST METROPOLITAN ASSEMBLY
09.2015 - 09.2016

Bachelor of Science - Marketing

Kwame Nkrumah University Of Science & Technology

Higher National Diploma - Marketing

Accra Technical University

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STEPHEN ABBEY