Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEPHANIE DORIS TAY

ACCRA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience

Work History

Manager of Operations

JUICE FAMILY LTD
09.2023 - Current


  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.

Supervisor

GHANA OIL COMPANY LIMITED, POKUASE - ACP BRANCH.
12.2020 - 09.2022
  • Monitored workflow to improve employee time management and increase productivity.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Maintained database systems to track and analyze operational data.

Sales Representative Manager

JUICE FAMILY LTD
10.2017 - 12.2021
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
  • Negotiated profitable contracts with major clients, securing their loyalty while maximizing company revenue.
  • Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.

SALES DEPARTMENT INTERN

Nationwide Medical Insurance
05.2019 - 07.2019
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Gathered, organized and input information into digital database.
  • Sorted and organized files, spreadsheets, and reports.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Education

Bachelor of Arts - ECONOMICS WITH MATHEMATICS

UNIVERSITY OF GHANA, LEGON
ACCRA, GHANA
11.2021

WASSCE - GENERAL ARTS

FIJAI SENIOR HIGH SCHOOL
SEKONDI-TAKORADI, GHANA
05.2016

BECE - BASIC EDUCATION CERTIFICATE EXAMS

ATOMIC HILLS ESTATE DEMONSTRATION SCHOOL
ACCRA, GHANA
06.2013

Skills

  • Supply Chain Management
  • Financial Reporting
  • Decision Making
  • Inventory Control
  • Problem Solving
  • Data Analysis
  • Adaptability
  • Staff Training
  • Team Leadership
  • Customer Service
  • Resource Allocation
  • Time Management
  • Administrative Management
  • Data Management
  • Inventory Management
  • Financial Administration
  • Purchasing and Planning
  • Organizational Skills

Timeline

Manager of Operations

JUICE FAMILY LTD
09.2023 - Current

Supervisor

GHANA OIL COMPANY LIMITED, POKUASE - ACP BRANCH.
12.2020 - 09.2022

SALES DEPARTMENT INTERN

Nationwide Medical Insurance
05.2019 - 07.2019

Sales Representative Manager

JUICE FAMILY LTD
10.2017 - 12.2021

Bachelor of Arts - ECONOMICS WITH MATHEMATICS

UNIVERSITY OF GHANA, LEGON

WASSCE - GENERAL ARTS

FIJAI SENIOR HIGH SCHOOL

BECE - BASIC EDUCATION CERTIFICATE EXAMS

ATOMIC HILLS ESTATE DEMONSTRATION SCHOOL

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