STEPHANIE NAA KWALEY QUARTEY
Administration
Accra,AA
Summary
Retail advisor with a track record of enhancing customer satisfaction at Telecel Ghana through innovative problem-solving and effective communication. Proficient in multitasking and managing customer inquiries, showcasing strong organizational skills. Dedicated to continuous learning and building positive relationships to ensure seamless service delivery and customer engagement.
Overview
7
7
years of professional experience
Work History
Retail Advisor
Telecel Ghana
Accra
11.2021 - Current
- Introducing customers to the various fiber, broadband, and mobile packages the company has to offer.
- Multitasking by serving customers and putting other customers into the queuing system at the front desk.
- Assisting customers with mobile, fixed, and Vodafone Cash-related issues.
- Redirecting customers' issues to the appropriate teams to solve them.
- Assisting with the reregistration of customers' numbers with their national IDs.
- Processing fiber broadband applications to determine if customers can get the service.
- Sale of SIM cards to merchants and customers.
National Service
Vodafone Ghana
Accra
11.2021 - 09.2022
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Tutor
Play and Learn Foundation
Accra
06.2021 - 08.2021
- Helping children learn how to read and write through the Mobile Library initiative.
- Leading the bronze group in formal letter writing.
- Tutoring using a well-structured manual to provide opportunities, skills and resources to children from deprived communities
Social Welfare Personnel
Pantang Hospital
Accra
08.2020 - 10.2020
- Company Overview: Social Welfare Unit.
- Informing the client's family members of the next appointment, the purchase of medication, and also making follow-ups on the client's progress at home.
- Repatriation and reintegration of recovered clients into their various communities in Bekwai, Kwahu, Asakraka, and Keta.
- Observing clients at the Psychiatric OPD, assessment unit, detoxification unit, and various wards to understand and make assessments, which helped in determining the next stage of their recovery process.
- Searching for relatives of clients who have been abandoned in the hospital over a long period.
- Facilitating medication for patients under the Setting the Captives Free project, where the hospital, in collaboration with the government, takes care of patients who have been abandoned.
- Interviewing clients to determine if they are fit to be sent home.
- (Social Welfare Unit)
Marketing Personnel
Access Bank
Accra
06.2019 - 07.2019
- Introducing customers to the various products the bank has to offer, and helping them sign up for the most suitable package.
- Filling out the details needed by the bank to make the account creation easier for the team in charge.
Front Desk Assistant
Alvitrak Ghana Limited
Accra
06.2018 - 08.2018
- Managing the front desk in terms of receiving both internal and external calls.
- Selling products to customers.
- Keeping records of transactions made, especially receipts of purchases, invoices, and stocks left after sales.
- Packing stocks were delivered to the company.
- Delivering documents to other companies.
- Managing store deliveries.
Education
PROJECT MANAGEMENT INSTITUTE -
01.2024
BA - SOCIAL WORK & KISWAHILI
UNIVERSITY OF GHANA
01.2021
Skills
Able to work effectively and efficiently in a team
Willingness and Ability to adjust to changing situations, learn new things quickly and to pass the knowledge to others
Able to plan, organize, and execute projects
Ability to prioritize tasks, manage time effectively, and stay organized
Ability to build and maintain positive relationships with colleagues, clients, and customers
Ability to think outside the box, and come up with new ideas
References
- Charles Amanor, Telecel Ghana, Manager, 0202006221
- Daniel Fiawotror, Pantang Hospital, Social Welfare Unit Head, 0245622586
Hobbies and Interests
Listening to music
Languages
- English and Ga
National Service
Vodafone Ghana, 11/01/21, 09/30/22
Current Work Experience
Telecel Ghana, 09/01/22, Present
Timeline
Retail Advisor
Telecel Ghana
11.2021 - Current
National Service
Vodafone Ghana
11.2021 - 09.2022
Tutor
Play and Learn Foundation
06.2021 - 08.2021
Social Welfare Personnel
Pantang Hospital
08.2020 - 10.2020
Marketing Personnel
Access Bank
06.2019 - 07.2019
Front Desk Assistant
Alvitrak Ghana Limited
06.2018 - 08.2018
PROJECT MANAGEMENT INSTITUTE -
BA - SOCIAL WORK & KISWAHILI
UNIVERSITY OF GHANA
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