Stephanie Haizel Arkoh
Accra
Overview
3
3
years of professional experience
Work History
Client Service Executive
Expert Travel And Tour
Accra,Ghana
09.2025 - 01.2026
- Managed 30+ client inquiries daily while maintaining high service standards
- Contributed to customer retention by delivering personalized service and timely follow-ups
- Assisted clients in planning domestic and international travel based on budget and preferences
- Processed visa applications, travel insurance, and related documentation
- Served as the primary point of contact for clients before, during, and after trips
- Updated client information and booking details.
NSS |Office Assistant |
State Housing Company Limited
Accra,Ghana
10.2024 - 10.2025
- Managed office communications, ensuring timely and effective information flow among departments.
- Coordinated scheduling for meetings and appointments, optimizing time management for team members.
- Assisted in maintaining organized filing systems, enhancing document retrieval efficiency.
- Processed incoming and outgoing correspondence, ensuring accuracy and adherence to company standards.
- Increased customer satisfaction by providing professional and courteous front desk support.
INTERN |Receptionist| Estate Development Dept.
State Housing Company Limited
Accra,Ghana
08.2023 - 11.2023
- Assisted in coordinating housing project timelines and deliverables.
- Supported data entry for property management systems and resident applications.
- Conducted market research to identify housing trends and needs.
- Collaborated with team members to streamline communication processes.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
INTERN|Customer Service Representative|Marketing
State Housing Company Limited
Accra,Ghana
10.2022 - 12.2022
- Managed 30+ client inquiries weekly while maintaining high customer satisfaction
- Helped retain key clients by providing consistent follow-ups and proactive updates
- Scheduled site visits, inspections, and meetings with clients and contractors
- Responded to customer questions about project timelines, materials, pricing, and site updates
- Handled customer complaints related to delays, materials, or workmanship and ensured timely resolution
- Provided general administrative support
Education
Bachelor of Arts - Geography And Resource Development With History
University of Ghana
Accra08.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Microsoft Word
- Excel
- Technical And Administrative skills
- Organization and time management
- Excellent communication
- Multitasking Abilities
Timeline
Client Service Executive
Expert Travel And Tour
09.2025 - 01.2026
NSS |Office Assistant |
State Housing Company Limited
10.2024 - 10.2025
INTERN |Receptionist| Estate Development Dept.
State Housing Company Limited
08.2023 - 11.2023
INTERN|Customer Service Representative|Marketing
State Housing Company Limited
10.2022 - 12.2022
Bachelor of Arts - Geography And Resource Development With History
University of Ghana