STEPHANIE FRIMPONG
Accra
Summary
Dynamic leader with a proven track record, adept in cultivating customer relationships and spearheading strategic engagement initiatives. Excelled in project management and interpersonal communication, significantly enhancing customer retention and satisfaction. Demonstrates unparalleled adaptability and analytical thinking, driving innovation and achieving goals with precision.
Overview
6
6
years of professional experience
Work History
Head of Customer Relations
Caveman Watches
Accra
01.2024 - Current
- Cultivated strong customer relationships by delivering exceptional service and addressing diverse needs.
- Assembled in-depth profiles integrating purchasing patterns with interaction data.
- Addressed customer concerns directly and ensured satisfactory resolutions.
- Directed engagement initiatives involving partnerships and sponsorships for better customer retention.
- Increased favorable perceptions through strategic influencer alignment, billboard branding, among others.
Sales Executive
BTL Africa, Samsung Ghana
06.2020 - 12.2023
- Cultivated customer intrigue about mobile devices, driving higher purchase rates.
- Facilitated personalized device recommendations by engaging in brief yet insightful conversations with customers.
- Involved in frequent training initiatives, consistently updating expertise on the latest system devices.
- Maintained accurate and timely updates to inventory post-sales.
- Constantly followed up with customers and aided with software updates and proper maintenance of their selected device.
Client Service Unit
Volta Regional Coordinating Council
Ho
09.2019 - 08.2020
- Practiced effective customer engagement to ensure a wholesome customer experience
- Scheduled business appointments on behalf of clients who wish to transact business with the council
- Attended to customer complaints with topmost priority while providing possible solutions
- Performed secretarial duties such as report writing, preparation of presentations, and minutes writing
Education
Bachelor's Degree - Secretaryship and Management Studies
Ho Technical University
06.2023
High National Diploma - Secretaryship and Management
Ho Technical University
08.2019
West African Senior School Certificate Examination - General Arts
Oti Boateng Senior High School
Koforidua, Eastern Region06.2015
Skills
- Customer Relationship Management
- Excellent communication and interpersonal skills
- Proactive Solution Development
- Project planning and management
- Data entry records maintenance
- Team collaboration and leadership
- Multitasking and time management
- Proficient in MS office
Hobbies and Interests
- Reading
- Developing solutions
- Opportunity seeking
References
Samed Bagrey Abdulai, Senior Account Manager, BTL Marketing Solutions, 0249135607
Languages
English, Fluent
Languages
English
First Language
Accomplishments
- Customer Champion at Caveman Watches
Timeline
Head of Customer Relations
Caveman Watches
01.2024 - Current
Sales Executive
BTL Africa, Samsung Ghana
06.2020 - 12.2023
Client Service Unit
Volta Regional Coordinating Council
09.2019 - 08.2020
Bachelor's Degree - Secretaryship and Management Studies
Ho Technical University
High National Diploma - Secretaryship and Management
Ho Technical University
West African Senior School Certificate Examination - General Arts
Oti Boateng Senior High School
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