STEPHANIE AGYAPONG
ACCRA
Summary
Dynamic professional with a proven track record at MIKSAN PHARMACY, adept in medication dispensing and enhancing customer satisfaction. Excelled in streamlining processes to reduce waiting times and improve service efficiency. Skilled in fostering positive relationships, demonstrating empathy, and employing data entry expertise for precise inventory management. Achieved significant improvements in prescription accuracy and customer engagement.
Overview
6
6
years of professional experience
Work History
Pharmacy Assistant
MIKSAN PHARMACY
09.2023 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received incoming supplies and stocked in correct locations.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
- Assisted pharmacists in preparing complex medication compounds, adhering to precise formulations.
Warehouse Assistant
TospinoMall
12.2022 - 07.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Increased accuracy in inventory management by introducing barcode scanning system.
Receptionist
Norman’s Hotel
11.2021 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Salesperson
Melcom Mall
06.2019 - 08.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
High School Diploma - Home Economics
Methodist Senior High
Central Region 05.2019
Skills
- Product restocking
- POS system operation
- Processing payments
- Task prioritization
- Time management
- Customer service
- Packaging and labeling
- Cleaning and sanitizing
Languages
English
Upper intermediate (B2)
Ghanaian Language
Advanced (C1)
Timeline
Pharmacy Assistant
MIKSAN PHARMACY
09.2023 - Current
Warehouse Assistant
TospinoMall
12.2022 - 07.2023
Receptionist
Norman’s Hotel
11.2021 - 05.2023
Salesperson
Melcom Mall
06.2019 - 08.2021
High School Diploma - Home Economics
Methodist Senior High
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