Stella Diamenu
Summary
Tenacious Resource Planner specializing in Data Analytics and Interpersonal Relations. Recognized for achieving high sales values and enhancing customer service efficiency. Committed to driving impactful results through collaboration and strategic decision-making.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Resource Planner for Baroid and Cementing
Halliburton Ghana Ltd.
05.2018 - Current
- Reviewing and approving document forming basis for revenue recognition.
- Managing Client (Tullow Gh) Account in relation to their Invoices preparation, by actively following up and working with customer on aging invoices pending Service Entry Sheet and payments and all related issues.
- Providing Training for newly employed team members on Revenue Recognition processes.
- Working closely with PSL (Product Service Lines) to influence the Order to Cash (Opportunity to Cash) process effectively.
- Preparing Reports using SAP to determine Revenue accrued for the period as against the Cost of Goods Sold for Management decisions.
- Coordinating with PSL on the Jobs executed for the period by creating Sales Orders for the purpose of Invoicing client on timely manner.
- Engaging PSL to determine cost effectiveness of PSL Resources utilizations on job execution.
- Preparing Financial Instrument and Purchase Requisitions for Vendor supplies; create Service Entry Sheet for vendor Invoice processing.
- Preparing VRPOs and TCC schedules for clearance.
Purchasing Assistant in charge of SAP Administration and Invoice Payables
Keda (Gh) Ceramics Company Limited
05.2017 - 05.2018
- Maintaining Data entry requirements using the SAP software.
- Processing Customer and Accounts source documents by reviewing data for deficiencies and resolve discrepancies.
- Assisting in resolving Accounts Payable invoice discrepancies and variances.
- Coordinating and resolving problems with end user department and suppliers.
- Reviewing tenders and purchase award documentation with respect to quality, suitability, delivery and pricing.
Customer Service Supervisor
MTN Ghana / Embalinks Telecom Service
02.2009 - 05.2017
- Coordinating of Dealer Branch offices in the Sector in relation to Customer Services.
- Monthly and Quarterly Reporting on the Branches to head office.
- Responsible for all Customer related issues including Mobile Money agents in the sector and providing guidance.
- Use of Trade Automation Solution for sales.
- Ensuring compliance of Company Policies and Procedures.
- Developing employees' needs assessment and providing Training for employees.
- Responsible for employee relations, communications and staff engagement.
- Organized Training for branch offices on Customer Service Management which resulted in better Customer Experience and retention.
- Awarded the Best Salesperson for the Northern Sector of the business in 2012 and my office adjudged the Best Customer Service Center for 2012.
- Single handedly managed an office of 3 personnel to achieve the highest sales value of about 55% for about a Month without any losses.
Education
MSc. - Industrial Finance & Investment
Kwame Nkrumah University of Science and Technology
KumasiExecutive Cert. - Human Resource Mgt, Educational Leadership and Supply Chain Logistics
Graduate School of Governance and Leadership
09.2017 - 09.2017
Bachelor of Education - Social Sciences - Economics and Accounting
University of Cape Coast
Cape Coast 08.2003 - 05.2007
Senior Secondary School Certificate - Business
Archbishop Porter Girls' Secondary School
Takoradi 01.2000 - 06.2002
Skills
- Teamwork
- Data Analytics
- Microsoft Office Suite
- Power Bi
- Multitasking
- Interpersonal Relations
- Goal Oriented Focused
- Tenacity
Hobbies and Interests
- Travelling and Meeting business minded people
- Listening to Messages / Music
- Reading Christian Literatures
References
- Mr. Sunday Louis, Business Segment Manager - Cementing, Halliburton Australia, +234 80 250 16092, Sunday.Louis@halliburton.com
- Dr. Bernard Sekyi Acquah, Head, Dept. of Bus. & Social Sci., University of Cape Coast, +233 24 228 8715, bacquah@ucc.edu.gh
Personal Information
- Gender: Female
- Nationality: Ghanaian
Languages
English
First Language
French
Elementary
A2
Timeline
Resource Planner for Baroid and Cementing
Halliburton Ghana Ltd.
05.2018 - Current
Executive Cert. - Human Resource Mgt, Educational Leadership and Supply Chain Logistics
Graduate School of Governance and Leadership
09.2017 - 09.2017
Purchasing Assistant in charge of SAP Administration and Invoice Payables
Keda (Gh) Ceramics Company Limited
05.2017 - 05.2018
Customer Service Supervisor
MTN Ghana / Embalinks Telecom Service
02.2009 - 05.2017
Bachelor of Education - Social Sciences - Economics and Accounting
University of Cape Coast
08.2003 - 05.2007
Senior Secondary School Certificate - Business
Archbishop Porter Girls' Secondary School
01.2000 - 06.2002
MSc. - Industrial Finance & Investment
Kwame Nkrumah University of Science and Technology