STEFFI ROCKSON
Accra
Summary
Organized and efficient credit head with 5+ experience in effective credit delivery and credit management. Multi-talented professional proficient in applying credit policies to meet standards. Familiar with regulatory requirements and best practices. Eager to take on new professional challenge in credit management.
Overview
12
12
years of professional experience
Work History
HEAD OF CREDIT
UNIVERSAL MICROFINANCE LTD
Accra, Ghana
01.2023 - Current
- Research and evaluate client’s credit worthiness
- Create credit scoring models to predict risk
- Approve or reject requests based on credibility and potential revenue and loses
- Calculate and set interest rates
- Negotiate loan terms with clients
- Monitor repayments
- Maintain records of loan application
- Ensure all lending procedures comply with regulations
- Follow up on clients to manage debt settlements and loan renewals
- Develop, review and update company’s credit policies
- Hire and Train credit staff
- Chair credit board meetings
BRANCH MANAGER
UNIVERSAL MICROFINANCE LTD
Accra, Ghana
07.2021 - 12.2022
- Manage the branch’s budget
- Hire and train employees
- Solve problems for bank customers and staff
- Supervise branch employees
- Communicate news and learning opportunities to other bank branches
- Chair credit board meetings at the branch level
- Help customers and staff solve problems
- Train credit staff
- Chair credit board meetings at the branch level
CREDIT SUPERVISOR /RISK AND MONITORING OFFICER
UNIVERSAL MICROFINANCE LTD
Accra, Ghana
06.2020 - 06.2021
- Evaluating clients’ credit data and financial statements in order to determine the degree of risk involved in lending money to them
- Preparing reports about the degree of risk in lending money to clients
- Analyzing client records and using the data to recommend payment plans
- Conferring with credit associations and references to exchange credit information on clients
- Evaluating the financial status of clients by producing financial ratios through computer programs
- Filling out loan applications and including the credit analysis and loan request summaries, then submitting these loan applications to loan committees for their approval
- Helping supply chain and sales and marketing departments in managing financial orders to help them control credit exposure, make payments on time, and reduce the risk of customer disputes
- Conferring with clients to verify their financial/credit transactions and to resolve their complaints
TEACHING ASSISTANT
GHANA INSTITUTE OF JOURNALISM(UniMAC)
Accra
05.2019 - 09.2020
- Reinforce lessons presented by lecturers by reviewing material with students one-on-one or in small groups
- Enforce school and lecture hall rules to help teach students proper behaviour
- Help lecturers with record-keeping, such as tracking attendance and calculating grades
- Help lecturers prepare for lessons by getting materials ready or setting up equipment, such as computers
- Help supervise students in class, between classes, during lunch and recess, and on field trips
- Evaluating student essays, projects, and other assessments
- Supervising exams and grading papers
SECRETARY TO HEAD OF DEPARTMENT
GHANA INSTITUTE OF JOURNALISM(UniMAC)
Accra
05.2019 - 06.2020
- Greet visitors and direct them to the Head of Department office
- Conduct clerical duties, including filing, answering phone calls, responding to emails and preparing documents
- Perform accounting tasks, including invoicing and budget tracking
- Schedule meetings and travel arrangements
CAMPUS BRAND AMBASSADOR
FIRST ATLANTIC BANK
Accra
01.2016 - 12.2018
- Maintaining positive image of the brand at all times
- Brainstorm ideas and participate in training and workshop
- Represent the company at product launches, events and trade shows
- Building rapport with customers and vendors
- Monitor customer feedback and escalating complaints to the marketing department
- Educating customers about our services
ONLINE JOURNALIST
GHANA INSTITUTE OF JOURNALISM ONLINE(UniMAC)
Accra
01.2017 - 12.2017
- Search for news worthy information
- Performed research and checked facts to maintain high standard of journalistic integrity.
- Wrote, edited and produced stories for Internet and digital channels.
- Evaluated and followed up on news leads and news tips to develop story ideas.
- Edited, proofread and fact-checked content for accuracy.
PUMP AND SHOP ATTENDANT
EV OIL COMPANY
06.2013 - 08.2015
- Receive and convince customers to purchase products
- Communicate with customers and manage customers complaints about products
- Personal assistant and advisor to supervisor
- Build good relationships with customers
Education
Bachelor's - COMMUNICATION STUDIES
GHANA INSTITUTE OF JOURNALISM (GIJ)(UniMAC)
Accra01.2019
High school or equivalent - WASSCE
WINNEBA SENIOR HIGH SCHOOL
Winneba01.2013
Skills
- Microsoft Word
- Spreadsheet
- PowerPoint
- Credit Reports
- Sales proficiency
- Customer Engagement
Languages
English
First Language
Timeline
HEAD OF CREDIT
UNIVERSAL MICROFINANCE LTD
01.2023 - Current
BRANCH MANAGER
UNIVERSAL MICROFINANCE LTD
07.2021 - 12.2022
CREDIT SUPERVISOR /RISK AND MONITORING OFFICER
UNIVERSAL MICROFINANCE LTD
06.2020 - 06.2021
TEACHING ASSISTANT
GHANA INSTITUTE OF JOURNALISM(UniMAC)
05.2019 - 09.2020
SECRETARY TO HEAD OF DEPARTMENT
GHANA INSTITUTE OF JOURNALISM(UniMAC)
05.2019 - 06.2020
ONLINE JOURNALIST
GHANA INSTITUTE OF JOURNALISM ONLINE(UniMAC)
01.2017 - 12.2017
CAMPUS BRAND AMBASSADOR
FIRST ATLANTIC BANK
01.2016 - 12.2018
PUMP AND SHOP ATTENDANT
EV OIL COMPANY
06.2013 - 08.2015
High school or equivalent - WASSCE
WINNEBA SENIOR HIGH SCHOOL
Bachelor's - COMMUNICATION STUDIES
GHANA INSTITUTE OF JOURNALISM (GIJ)(UniMAC)