STACIA AKPLAH
Summary
Organized and dependable administrative professional with proven experience in office management, customer service, and retail operations. Skilled in handling correspondence, scheduling, and client relations while ensuring smooth daily operations. Demonstrates strong communication, multitasking, and teamwork abilities with a consistent commitment to excellence and efficiency.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Volunteer
Soup Kitchen
Accra
10.2018 - Current
- Assisted in serving meals and organizing donations for underprivileged children.
- Participated in community outreach and cleanup programs.
Secretary
METCAM GH
Accra
02.2024 - 01.2025
- Manage daily administrative tasks including scheduling, filing, and correspondence.
- Serve as the first point of contact for visitors and clients, maintaining a professional front-desk experience.
- Prepare meeting documents, handle phone and email communication, and support senior management with administrative needs.
- Coordinate logistics for meetings, appointments, and office activities to ensure efficiency.
Trader / Online Store Assistant
CHLO-ETH
Accra
03.2019 - 01.2023
- Oversaw online store operations including order processing, delivery coordination, and inventory updates.
- Provided customer service support and resolved purchase inquiries promptly.
- Prepared invoices and maintained accurate sales and financial records.
- Assisted with marketing content and customer engagement on social media platforms.
Receptionist
Debson Media
Spintex, Accra
05.2017 - 01.2018
- Welcomed clients and visitors, ensuring a professional and friendly reception environment.
- Managed incoming calls, messages, and administrative correspondence.
- Supported management with office errands, scheduling, and documentation.
Education
West African Senior School Certificate Examination (WASSCE) - General Arts
Mawuko Girls' Senior High School
Ho, GhanaSkills
- Office Administration & Clerical Support
- Customer Service & Client Relations
- Communication & Interpersonal Skills
- Scheduling & Record Management
- Multitasking & Time Management
- Attention to Detail & Organization
- Teamwork & Collaboration
Hobbies and Interests
- Music
- Traveling
- Community Service
Languages
- English
- French,basic
- Twi
Certifications And Achievements
- Certificate in Personal Development - Landmark Networking Executive Training
- Beginner Level Certificate in French - Alliance Française
Languages
English
First Language
French
Beginner
A1
Timeline
Secretary
METCAM GH
02.2024 - 01.2025
Trader / Online Store Assistant
CHLO-ETH
03.2019 - 01.2023
Volunteer
Soup Kitchen
10.2018 - Current
Receptionist
Debson Media
05.2017 - 01.2018
West African Senior School Certificate Examination (WASSCE) - General Arts
Mawuko Girls' Senior High School