STACEY SELASSIE AGBEMOR

General Manager Duties

• Worked in collaboration with staff and oversee the implementation and ongoing maintenance of all office policies and procedures
• Liaising with government officials and agencies on issues concerning the company
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Day-to-day office management and general running of the company in Ghana.

Accounts & Purchasing

• Accounting and Tax related duties including PAYE, Corporate Tax, WHT, SSNIT, and other Payroll administrative duties
• Signing up, payments, and maintenance of suppliers and related accounts
• Managed payroll data entry and processing for 15 employees to comply with predetermined company guidelines.
• Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
• Office setup and management

APP - Customer Service and Quality Assurance/ Business Dev. Manager

• Quality control and assurance of all apps written, administrative support for all apps made by the company
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Performed research to uncover potential target areas, markets, and industries. Collected data and performed customer needs analysis.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Identified key products, services, and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.

HR Duties

• Protected confidentiality of records and information about staff, and used discretion when sharing information within legal confines
• Held regular meetings with the CEO to address any issues arising and to bring these to an acceptable conclusion wherever possible
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Organized and led staff orientation programs and training to promote collaboration.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Adhered to National guidelines and managed payroll and benefits for over 15 employees.

• Served as lead point of contact for all customer account management matters and negotiated contracts and closed agreements to maximize profits
• Maximized revenue by proactively building and managing key customer relationships
• Updated and maintain continuously internal marketing database to precisely reflect sales activities and prospect status
• Interacted with over 10 customers per day to provide and process information in response to inquiries, concerns, and requests about Courses and Entry levels
• Assisted with challenging client requests or issue escalations as needed
• Reconciled accounts; posted daily entries and conducted financial analysis with Oracle Fusion and UBA Online Payment Portal
• Met incoming customers with a professional approach and provided friendly, knowledgeable assistance
• Loaded payments for approval in UBA online portal for authorization; salaries, tax/revenue (P.A.Y.E, SSNIT, WHT), paid suppliers, and ensured all payments were up to date and accurate
• Achievements
• Assisted in achieving financial and student targets for the year – bringing in more than 20,000 Pounds in revenue within 8 weeks
• Protected confidentiality of records and information about staff, CIMA Members and Students, and used discretion when sharing information within legal confines
• Held regular team meetings with the Country Manager and Business Dev Manger to address any issues arising and to bring these to an acceptable conclusion wherever possible
• Signed on new students, cold calling old lapsed students to restart their course/ take exams
• Registered Members for all events organized by CIMA

• Explained key information regarding products and services to customers to encourage informed decision-making
• Ensured the timely and successful delivery of our solutions according to customer needs and objectives
• Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
• Served approximately 100 customers via phone calls, 50 via social media pages (email, live chat, Facebook, etc.) each shift, remaining composed and professional even in high-stress situations
• Acted as pivotal point of contact between bank branches regarding guidelines and practices
• Developed strong customer relationships in order to generate high volume of prospective clients
• Used electronic documentation, reference tools and automated training to drive up customer service ratings
• Achievements
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
• Completed up to 30, on average, outgoing calls per day according to assigned call list
• Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 95%
• Trained new employees on call handling and logging in C.R.M processes to promote efficiency and productivity team-wide across all branches in Accra
• Assisted in the development of the banks CRM System
• Assisted in the development of a Social media team and a standard QA procedure
• Achieved and exceeded 85% satisfaction rating on consistent basis.

• Provided support to customers on device migration to the 3G and 4G network, i.e.
• Provided step by step guidance through the phone menu to change network settings
• Assisted the call center on issues pertaining to calls, and any other MTN related issues in accordance with MTN standards
• Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
• Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis
• Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery
• Worked under strict deadlines and responded to service requests and emergency call-outs
• Prepared a variety of different written communications, reports, and documents
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

• (National Service Personnel)
• Assisted Extension Officers (E.O) to teach farmers new methods and technologies from the research labs
• Collected and analyzed data from farmers and relayed the information to the Ministry of Agriculture, the District Assembly respectively
• Enrolled women on the Women in Agricultural Development (WiAD) Program, creating groups and teaching entrepreneurial skills to boost income and increase their (women) interest and roles in Agriculture
• Collected and analyzed data from the WiAD program and advised and/or re-strategizing accordingly
• Assisted in the planning and execution of the December 2014 Farmers Day in the Ga - Central District
• Wrote agendas and notes and sent out automatic notifications for upcoming meetings
• Provided onsite training and created communication strategies to meet client objectives
• Achievements
• Assisted in the planning of the 2014 Farmers Day Program for the Assembly
• Ushered guests to their seats and assisted Awardees during the program
• Took charge of children present to enable the parents fully participate in the day’s event.
• Collected, analyzed and evaluated agricultural data to plan and develop techniques to assist farmers in solving problems such as crop rotation and soil erosion
• Used demonstrations and research-based, teaching methods to instruct community members on locally relevant agricultural topics
• Developed and implemented educational programs in agricultural production and environmental stewardship