Summary
Overview
Work History
Education
Skills
Affiliations
Personal Development
References
Timeline
Generic

Stacey Agbemor

Accra

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

7
7
years of professional experience

Work History

Project Manager

KNG Technologies Ltd
Accra
09.2022 - Current
  • Regularly scheduled status meetings held with internal teams and external partners, ensuring conformity to established milestones.
  • Collaborated with executives on strategic planning for projects at various stages.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Facilitated resolution of conflicts between team members when necessary.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Developed and maintained project plans, timelines, and budgets.
  • Conducted manual and automated tests on software applications to identify bugs or defects.
  • Created detailed bug reports with steps to reproduce the issue along with screenshots.
  • Assisted developers in troubleshooting issues related to software applications.
  • Collaborated closely with development teams to ensure product stability before release.
  • Developed test cases based on user stories and requirements documents and ensured they are up-to-date at all times.
  • Maintained databases of known defects, tracking their resolution throughout the software development life cycle.
  • Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
  • Completed unit and regression tests on software and individual modules.
  • Monitored and facilitated bug resolutions to optimize software.

Human Resources Manager

KNG Technologies Ltd
Accra
05.2020 - Current
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Identified, screened and interviewed potential employees.
  • Created job postings, tracked applicants and maintained applicant database.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
  • Developed compensation packages that are competitive yet cost effective for the organization.
  • Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
  • Evaluated current HR processes and recommended changes when necessary to improve efficiency.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Encouraged open communications, promoting positive and pro-employee work environment.

Administrator

KNG Technologies Ltd
Accra
04.2020 - Current
  • Assisted in the development of new administrative systems, procedures and policies.
  • Coordinated meetings, conferences, travel arrangements.
  • Organized special events such as company parties or trips for employees.
  • Prepared reports on various projects for management review.
  • Processed payroll information according to established guidelines.
  • Processed payroll and managed employee records, ensuring compliance with legal requirements.
  • Served as the primary point of contact for external stakeholders, including clients and partners.
  • Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.

Personal Assistant to the Owner

KNG Technologies Ltd
Accra
02.2020 - Current
  • Assisted in developing strategies to improve efficiency and productivity of business operations.
  • Provided administrative support such as preparing letters, memos, faxes.
  • Prepared expense reports based on receipts submitted by the Owner.
  • Created detailed reports summarizing research findings or project progress updates for the Owner.
  • Handled confidential documents with discretion when required by the Owner.
  • Served as a liaison between the Owner and other departments or personnel within the organization.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.

Customer Service Representative

Chartered Institute of Management Accountants
Accra
06.2019 - 10.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.

  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Ensured compliance with applicable laws regarding employment practices.

Customer Service Representative

National Investment Bank
Accra
09.2017 - 06.2019
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Bachelor of Science - Biotechnology

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
06-2014

Skills

  • Logistics Management
  • Productivity Improvement
  • Staff Management
  • Technical Support
  • Systems implementation
  • Project tracking
  • Workforce training
  • Inventory Control
  • Customer Service
  • Operations Management
  • Microsoft Office expertise
  • Problem-Solving
  • Staff Training

Affiliations

  • Baking & Cooking
  • Reading
  • Music

Personal Development

  • Customer Service Training: Legacy & Legacy Consult - 2018
  • Practical Project Management: Udemy Online
  • Alison.com - Time Management; Business Ethics; Governance and Leaderchip, Human Resource Management, Persuasion Skills.

References

References available upon request.

Timeline

Project Manager

KNG Technologies Ltd
09.2022 - Current

Human Resources Manager

KNG Technologies Ltd
05.2020 - Current

Administrator

KNG Technologies Ltd
04.2020 - Current

Personal Assistant to the Owner

KNG Technologies Ltd
02.2020 - Current

Customer Service Representative

Chartered Institute of Management Accountants
06.2019 - 10.2019

Customer Service Representative

National Investment Bank
09.2017 - 06.2019

Bachelor of Science - Biotechnology

Kwame Nkrumah University of Science And Technology

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Stacey Agbemor