Summary
Overview
Work History
Education
Skills
Languages
Hobbies
References
Timeline
Generic

SOPHIA YVETTE ANIE

ACCRA

Summary

I am an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. I excelled in delivering high-quality project outcomes during my tenure at the Driver and Vehicle Licensing Authority and the St. Martins Memorial Hospital. I seek entry-level opportunities to enhance my abilities while contributing to the company's growth.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

DRIVER AND VEHICLE LICENSING AUTHOURITY
KUTUNSE, ACCRA
11.2023 - Current
  • Coordinated daily administrative and operational tasks to ensure a smooth workflow.
  • Managed communication between departments and external partners.
  • Supported staff by organizing schedules, maintaining records, and handling inquiries.
  • Ensured compliance with company policies and industry regulations.
  • Provided excellent customer service to clients and shareholders.
  • Assisted in the registration of vehicles, issuance of roadworthy certificates, drivers' licenses, etc.

NATIONAL SERVICE PERSON

DRIVER AND VEHICLE LICENSING AUTHOURITY
ACCRA
11.2022 - 10.2023
  • Attended events promoting the work of the national service program, engaging with local people about its benefits.
  • Collaborated with other departments within the organisation in order to ensure successful implementation of new policies or procedures.
  • Contributed to improving team productivity through effective collaboration and problem-solving.
  • Assisted in streamlining processes, resulting in increased efficiency and reduced errors.
  • Played a key role in enhancing customer satisfaction through attentive service and support.
  • Recognized for consistently meeting and exceeding performance targets.

Administrative Assistant

ST. MARTINS MEMORIAL HOSPITAL
ACCRA
01.2019 - 08.2022
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Coordinated communication between physicians, staff members, patients, families, government agencies and insurance companies.
  • Assisted in resolving customer complaints in a timely manner while maintaining high levels of customer service.
  • Assisted in establishing short-term and long-term goals to improve overall efficiency of hospital operations.
  • Directed and coordinated activities of departments such as medical records, business office, and admissions.
  • Managed daily operations of the hospital, including staffing, scheduling, and resource allocation.
  • Distributed patient satisfaction surveys to address patient concerns, issues and grievances.

Education

Bachelor in Commerce - Management

UNIVERSITY OF CAPECOAST
CAPE COAST, CENTRAL REGION
04-2025

Skills

  • Administrative support
  • Microsoft Excel
  • Data entry and record keeping
  • Customer service
  • Regulatory confidentiality & compliance
  • Effective communication

Languages

English
Advanced (C1)
C1
Akuapem Twi
Advanced (C1)
C1
Ga
Advanced (C1)
C1
Ewe
Advanced (C1)
C1

Hobbies

  • Reading
  • Watching
  • Cooking

References

References available upon request.

Timeline

Administrative Assistant

DRIVER AND VEHICLE LICENSING AUTHOURITY
11.2023 - Current

NATIONAL SERVICE PERSON

DRIVER AND VEHICLE LICENSING AUTHOURITY
11.2022 - 10.2023

Administrative Assistant

ST. MARTINS MEMORIAL HOSPITAL
01.2019 - 08.2022

Bachelor in Commerce - Management

UNIVERSITY OF CAPECOAST

Similar Profiles

CREATE PROFILE
SOPHIA YVETTE ANIE