Sophia Annang
Summary
Dynamic professional with extensive experience at Ghana Airport Company Limited and other work environments excelling in customer relations, administrative duties and security management. Proven ability to enhance operational efficiency. Skilled in problem solving , team work and effective communication to implement initiatives that improves the company.
Overview
2
2
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Aviation Security Officer
Ghana Airport Company Limited
10.2018 - 01.2020
Country Manager
Body Organics Cosmetology
04.2018 - 10.2018
- Led the team to secure and furnish store including procurements of office equipments
- Oversaw daily inventory and book keeping.
- Managed daily operations to ensure smooth business functioning.
- Oversaw customer feedback collection to enhance service.
- Facilitated team meetings to align goals and address challenges effectively.
- Established relationships with key stakeholders to promote brand awareness.
- Managed day-to-day operations of the country office, including budgeting, forecasting, and staffing decisions.
- Reviewed customer feedback and generated reports to identify areas of improvement in customer service.
- Led recruitment efforts for positions within the country office while ensuring compliance with local labor laws.
- Analyzed financial data including budgets, income statements, balance sheets and cash flow statements to assess performance of the country office.
- Directed functional fields of business such as marketing, operations and finance.
- Conducted market research to gain insights into customer needs and preferences.
- Liaised with clients to build relationships, determine goals and gather feedback.
- Coordinated training sessions for staff on product knowledge and customer service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
School Administrative Assistant /Teaching Assistant
Tender Sprout International School
08.2017 - 04.2018
- Managed daily office operations and maintained organized filing systems.
- Prepared communication materials for parents and guardians regarding school updates.
- Scheduled appointments and meetings for administrators,facilitator and guardians.
- Responded to inquiries from parents, students, and staff in a timely manner.
- Updated student records and ensured compliance with privacy regulations.
- Managed reception area duties such as greeting visitors or answering phones.
- Monitored inventory of office supplies and placed orders when necessary.
- Maintained filing systems both electronically and manually.
- Assisted with the preparation of reports for school administrators.
- Provided assistance during registration periods by verifying enrollment documentation.
- Performed data entry into the school's computer systems.
- Handled incoming calls from parents and other stakeholders in a professional manner.
- Developed communication materials such as newsletters or flyers related to upcoming events.
- Coordinated events such as open house nights, parent-teacher conferences, assemblies.
- Reviewed purchase orders to check for completeness and accuracy.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Teaching and facilitation of kids with special needs.
- Facilitated the Carol Affordable Curriculum (CAC).
Education
Charted Accountant - Chartered Accountancy
Institute Of Chartered Accountants Ghana
06.2025 - 07.2025
Bachelor of Science - Public Administration
University Of Ghana
10.2019 - 08.2022
Okuapemman Secondary School
AkropongDiploma - Diploma in Public Administration
University Of Ghana
10.2015 - 07.2017
Microsoft Office And Oracle - Microsoft Office Tools /Oracle
IPMC
Skills
- Financing and budgeting
- Customer service
- Project management
- Team work and collaboration
- Inventory and book keeping
- Good oral / written communication
- Attention to details
- Time management
- Data management
- Problem solving
- Innovative and adaptable to positive change
Languages
English
First Language
English
Proficient (C2)
C2
Ga
Proficient (C2)
C2
Twi
Beginner (A1)
A1
Certification
- Bsc Administration
- Diploma in Public Administration
- National Service Certificate
- Microsoft Office Tools
Affiliations
- Writing
- Gyming
- Listening to music
References
References available upon request.
Timeline
Charted Accountant - Chartered Accountancy
Institute Of Chartered Accountants Ghana
06.2025 - 07.2025
Bachelor of Science - Public Administration
University Of Ghana
10.2019 - 08.2022
Aviation Security Officer
Ghana Airport Company Limited
10.2018 - 01.2020
Country Manager
Body Organics Cosmetology
04.2018 - 10.2018
School Administrative Assistant /Teaching Assistant
Tender Sprout International School
08.2017 - 04.2018
Diploma - Diploma in Public Administration
University Of Ghana
10.2015 - 07.2017
Okuapemman Secondary School
Microsoft Office And Oracle - Microsoft Office Tools /Oracle
IPMC
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