SOPHIA ACQUAH
Accra
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Floor Supervisor
Churchill lounge
Accra
11.2024 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to service standards within a high-volume environment.
- Trained and mentored new staff members, enhancing team performance and improving customer service delivery.
- Implemented inventory management practices that reduced waste and maintained optimal stock levels for bar supplies.
- Communicated effectively with team members to streamline processes, fostering a collaborative environment for service excellence.
Waitress / Supervisor
Kempinski Hotel
Accra
11.2021 - 08.2024
- Initially started as a watress in Banquet Department
- After 3 months moved to be waitress in the main bar of the hotel
- In May 2022, promoted as head waitress for the bar supervising the others to ensure they perform accordingly and also handle the bar serving staff scheduling.
Waitress
Caesar's Casino
Osu - Accra
09.2019 - 04.2021
- Greeting and servicing customers
- Provided detailed information about menu
- Multi-tasking various duties
- Collected payments on bills
Secretary
Sunil Fashion Designs
Labone - Accra
01.2019 - 01.2021
- Typed, prepared and collated reports
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Greeted visitors and directed to appropriate location or person.
- Maintained effective records and administration, communication and correspondence
- Assisted in preparing reports and presentations, contributing to informed decision-making and effective project planning for management.
- Managed daily office operations by organizing schedules, coordinating meetings, and ensuring efficient communication across departments.
Cashier
Millionaires Sports Bet
Osu - Accra
05.2017 - 08.2019
- Registered sales on cash register by scanning items
- Provided a positive customer experience with fair, friendly and courteous service
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Waitress
Goethe Bar & Grill
Accra
05.2015 - 04.2017
- Responsible, with the manager, for the daily opening of the restaurant and preparation for service
- Greeted and serviced customers
- Provided detailed information on menu items
- Prepared invoices and collected payments
- Ensured environment hygienic and clean at all times
Education
Kempinski Hotel in- house training - Food and Beverage
Kempinski Hotel
Junior High School -
Potential Skills Academy
His Majesty Senior High School - General Arts
His Majesty Senior High School
Skills
- Active listening and communication skills
- Ability to identify problems and initiate appropriate actions
- Time management
- Attention to detail
- Customer service
- Organizing and coordination
- Team player
- Computer literacy
- Microsoft Word
- Microsoft Excel
- Office administration
- Client communication
References
- Mr. Russell H. Coombs, Proprietor, Goethe Bar & Grill, Hospitality Consultant, 024-468-7915
- Mr. Antonio Africa, Sports Bet Specialist, 054-317-4499
- Mr. Eugene Vidzro, Food and Beverage Manager, Kempinski Hotel, 024-376-4662
Education Training
- Kempinski Hotel in-house training in Food and Beverage
- Potential Skills Academy - Junior High School
- His Majesty Senior High School, General Arts
Languages
English
First Language
Spanish
Beginner
A1
Timeline
Floor Supervisor
Churchill lounge
11.2024 - Current
Waitress / Supervisor
Kempinski Hotel
11.2021 - 08.2024
Waitress
Caesar's Casino
09.2019 - 04.2021
Secretary
Sunil Fashion Designs
01.2019 - 01.2021
Cashier
Millionaires Sports Bet
05.2017 - 08.2019
Waitress
Goethe Bar & Grill
05.2015 - 04.2017
Kempinski Hotel in- house training - Food and Beverage
Kempinski Hotel
Junior High School -
Potential Skills Academy
His Majesty Senior High School - General Arts
His Majesty Senior High School