Summary
Overview
Work History
Education
Skills
Timeline
Generic

Solomon Owusu Sefa

Suhum

Summary

Dynamic professional with a proven track record in hospitality and education, notably at Naomi Affumwaa. Excelled in enhancing guest satisfaction and fostering academic growth, demonstrating exceptional multilingual proficiency and teamwork. Skilled in front desk management and relationship building, achieving significant improvements in guest relations and student performance.

Overview

3
3
years of professional experience

Work History

Hotel Front Desk Receptionist

Naomi Affumwaa
02.2023 - Current
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.

Private School Teacher

Anita Akuffo
09.2021 - 02.2023
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.

Education

Bachelor Of Computer Science - Online

University of The People
USA, California

Skills

  • Professional Appearance
  • Multilingual Proficiency
  • Guest Relations
  • Teamwork and Collaboration
  • Hospitality services
  • Administrative Support
  • Front Desk Management
  • Data Entry
  • Cash Handling
  • Time Management
  • Phone and Email Etiquette
  • Reservations
  • Payment Processing
  • Relationship Building
  • Strategic Planning
  • Administrative Skills

Timeline

Hotel Front Desk Receptionist

Naomi Affumwaa
02.2023 - Current

Private School Teacher

Anita Akuffo
09.2021 - 02.2023

Bachelor Of Computer Science - Online

University of The People

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Solomon Owusu Sefa