Solomon Poku
Kumasi
Summary
Dedicated customer care representative with a strong focus on problem-solving, effective communication, and team training. Proven ability to resolve complaints efficiently, ensuring high levels of customer satisfaction.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Customer Care Representative
Abu Dhabi National Hotel
Dubai
06.2021 - 08.2025
- Trained team members on cleaning techniques and safety protocols effectively.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed reservations and managed booking systems efficiently for guest satisfaction.
- Handled payments and billing inquiries accurately to support financial operations.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Driver
Eagle Wings Debt Recovery
Kumasi
01.2020 - 06.2021
- Operated company vehicles to transport clients and documents securely.
- Managed scheduling to ensure timely pickups and deliveries.
- Adhered to all traffic laws and safety regulations during operations.
- Maintained vehicle cleanliness and performed routine inspections regularly.
- Collaborated with team members to optimize transportation routes effectively.
Shopkeeper
Computer Accessories Depot
Kumasi
01.2019 - 03.2020
- Managed daily store operations and maintained inventory levels efficiently.
- Assisted customers with product selection and provided exceptional service.
- Organized merchandise displays to enhance product visibility and appeal.
- Processed sales transactions accurately using point-of-sale systems.
- Monitored stock levels and coordinated reordering with suppliers effectively.
- Implemented promotional strategies to boost customer engagement and sales.
Education
High School Diploma -
TI Ahmadiyya Senior High School
Kumasi, Ghana05-2018
Skills
- Customer relationship management
- Reservation processing
- Payment handling
- Complaint resolution
- Team training
- Inventory management
Languages
English
Proficient (C2)
C2
Twi
Proficient (C2)
C2
References
References available upon request.
Certification
ADNH Compass ME; Hygiene Tech Certificate Of Training:
COMAC C130D Diesel Operated Ride-On Scrubbing Machine,
COMAC CS120D Diesel Operated Ride-on Road Sweeper
COMAC C130D Diesel Operated Ride-On Scrubbing Machine,
COMAC CS120D Diesel Operated Ride-on Road Sweeper
Accomplishments
Certificate Of Promotion
Team Leader
August 2021
Team Leader
August 2021
Timeline
Customer Care Representative
Abu Dhabi National Hotel
06.2021 - 08.2025
Driver
Eagle Wings Debt Recovery
01.2020 - 06.2021
Shopkeeper
Computer Accessories Depot
01.2019 - 03.2020
High School Diploma -
TI Ahmadiyya Senior High School