Solomon Otu
Accra
Summary
Passionate about providing excellent customer service and unparalleled support to ensure lasting customer satisfaction.
Hard-working and trustworthy person prepared to contribute service-minded and dedicated attitude to work. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.
Overview
14
14
years of professional experience
Work History
House Helper
Guardian
Accra
12.2010 - Current
- Disinfected and mopped bathrooms, bedrooms, kitchen floor, dining hall, sitting room to keep facilities sanitary and clean.
- Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Dusted picture frames and wall hangings with cloth.
Customer Service Representative
Ghana Shippers' Authority
Accra, Ghana
11.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Retail Associate
Bro Solo's Fresh Eggs
Accra
09.2021 - 11.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Commercial Cleaner
Esthers Bridal
Accra, Ghana
10.2017 - 09.2021
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Kept building entryway glass clean and polished for professional presentation.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
Education
Bachelor of Arts - Marketing
Accra Technical University
Accra02.2023
High School Diploma -
Achimota Senior High
Achimota06.2017
Skills
- Washing and Storing Dishes
- Cleaning and Organization
- Effective Communication
- Team Player
- Product Knowledge
- Safe Food Handling
- Complaint Handling
Languages
English
Advanced (C1)
Twi
Advanced (C1)
Timeline
Customer Service Representative
Ghana Shippers' Authority
11.2022 - 09.2023
Retail Associate
Bro Solo's Fresh Eggs
09.2021 - 11.2022
Commercial Cleaner
Esthers Bridal
10.2017 - 09.2021
House Helper
Guardian
12.2010 - Current
Bachelor of Arts - Marketing
Accra Technical University
High School Diploma -
Achimota Senior High