SOLOMON AMOAKO KOOSONO-AMPEM
Accra,Ghana
Summary
A highly skilled professional with expertise in banking, communication, problem-solving, and multitasking. Demonstrates proficiency in Microsoft Word, Excel, and PowerPoint, alongside a solid understanding of computer hardware. Adept at building trusting relationships within teams and meeting strict deadlines under pressure. Committed to leveraging these skills to achieve career goals and contribute effectively to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Customer service officer,Teller
Fidelity Bank Ghana Ltd
Accra, Greater Accra Region
2019.02 - Current
- Processing all daily counter transactions for cash and cheques, deposits and withdrawals as well as other Fidelity products.
- Ensuring that banks' procedures and rules are followed in all transactions processed.
- Processing all cheques or any other bank instrument at the counter.
- Handling and resolving customer enquiries and complaints in a professional manner.
- Cross–selling products to customers.
- Serving averagely over 65 customers per day.
- Assisting in achievement of strategic, financial, and other objectives of the Bank.
- Delivered high-quality service with attention to detail and professionalism.
Banking Hall Executive
Fidelity Bank Ltd.
Accra, Greater Accra Region
2017.09 - 2018.11
- Setting customers up on E-Banking channels
- Assisting CSO (Enquiry)
- Building excellent relationship with customers.
- Managing the banking hall including crisis and queue management to ensure customer satisfaction at all levels.
- Assisting clients with enquiries, making sure their needs are met and referring them to the appropriate person when needed.
- Driving sales through a collaborative effort with all branch staff to meet branch target especially in the area of E-Banking.
- Managed over 50 customers per day.
Administrative Assistant (Faculty of Management)
University of Professional Studies, Accra
Accra, Greater Accra Region
2016.06 - 2016.08
- Ensured students information entered in the system matches with students actual records
- Assisting with student requests
- Taking stock of faculty items at close of business on a regular time interval
- Records management
- Industrial Attachment
- Supported accurate record-keeping with proficient data entry skills.
- Expedited document filing system with a new, organised method.
Skills
- Good communication skills in writing, speech and also good listener
- Problem solving skills
- Handling multiple tasks and assignments
- Teamwork and building trusting relationships with people
- Computer literate with proficiency in Microsoft Word, Excel and Power Point blending with knowledge in computer hardware
- Ability to meet strict deadlines and work under pressure
EDUCATION
University of Professional Studies
- Bachelor of Science in Banking & Finance
Kumasi Academy
- Business (WASSSCE)
Certification
Certification in cybersecurity and Advanced IT Training: Machine Learning, Networking, Big Data & Cyber Security from Reed.com.uk
VOLUNTEER ACTIVITIES
All Nations for Christ Campaign Ministry, a ministry dedicated to community development, charity and evangelism in secondary schools, towns and villages., Financial Secretary, As a member of this ministry, I have traveled to all regions in Ghana.
PERSONAL VALUES
- Integrity
- Honesty
- Flexibility
- Dedicated and Hard-Working
INTERESTS
Reading, Soccer, interacting and meeting new people, travelling, engaging in charitable and church activities and listening to music.
REFEREES
Available upon request.
Languages
English
Timeline
Customer service officer,Teller
Fidelity Bank Ghana Ltd
2019.02 - Current
Banking Hall Executive
Fidelity Bank Ltd.
2017.09 - 2018.11
Administrative Assistant (Faculty of Management)
University of Professional Studies, Accra
2016.06 - 2016.08