Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Solomon Agyei

Summary

Highly detail-oriented and professional Branch Manager, successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

10
10
years of professional experience

Work History

Branch Manager

Adehyeman Savings And Loans Ltd
09.2021 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Consulted customers to boost product sales and services.
  • Resolved various issues impacting sales management and business operations.
  • Implemented service improvements to enhance sales cycle.
  • Examined customer loan applications for loan approvals and denials.

Credit Supervisor

Adehyeman Savings And Loans Ltd.
08.2017 - 08.2021
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Processed recurring automated payments and credit card payments.
  • Assisted with reconciliations and customer communications.
  • Received inbound customer calls related to credit and accounts receivable.
  • Supported customers with invoices, statements and other basic questions.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Recommended approval or disapproval of commercial, real estate or credit loans.
  • Checked appraisals, title information and insurance documents for each property.

Business Relationship Officer

Adehyeman Savings And Loans Ltd.
10.2013 - 07.2017
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
  • Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
  • Supported credit team in mining and analyzing customer data to identify and plan for expansion and additional business.

Education

Bachelor of Science - Mathematics And Business

University Of Cape Coast
Cape Coast, Ghana
05.2012

Senior Secondary School Certificate Examination - Business

Abuakwa State College
Kibi, Ghana.
05.2005

Skills

  • Sales Development
  • Reporting Familiarity
  • Customer Service
  • Operational Reports
  • Branch Operations Management
  • Coaching and Mentoring
  • Cash Handling Expertise
  • Business Development
  • Work Prioritization
  • Human Resources Knowledge
  • Sales Expertise
  • Multitasking Abilities
  • Excellent Time Management Skills
  • Basic Mathematical Aptitude

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Branch Manager

Adehyeman Savings And Loans Ltd
09.2021 - Current

Credit Supervisor

Adehyeman Savings And Loans Ltd.
08.2017 - 08.2021

Business Relationship Officer

Adehyeman Savings And Loans Ltd.
10.2013 - 07.2017

Bachelor of Science - Mathematics And Business

University Of Cape Coast

Senior Secondary School Certificate Examination - Business

Abuakwa State College
Solomon Agyei