Highly detail-oriented and professional Branch Manager, successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
10
10
years of professional experience
Work History
Branch Manager
Adehyeman Savings And Loans Ltd
09.2021 - Current
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Complied with regulatory guidelines and requirements.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Consulted customers to boost product sales and services.
Resolved various issues impacting sales management and business operations.
Implemented service improvements to enhance sales cycle.
Examined customer loan applications for loan approvals and denials.
Credit Supervisor
Adehyeman Savings And Loans Ltd.
08.2017 - 08.2021
Worked with customers to answer questions, resolve disputes and research discrepancies.
Processed recurring automated payments and credit card payments.
Assisted with reconciliations and customer communications.
Received inbound customer calls related to credit and accounts receivable.
Supported customers with invoices, statements and other basic questions.
Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Devised collection recovery strategies to resolve customer issues and delinquent cases.
Recommended approval or disapproval of commercial, real estate or credit loans.
Checked appraisals, title information and insurance documents for each property.
Business Relationship Officer
Adehyeman Savings And Loans Ltd.
10.2013 - 07.2017
Monitored, followed-up and escalated cases to meet customer response commitments.
Maintained and built close relationships with customers through regular contact and visits.
Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
Supported credit team in mining and analyzing customer data to identify and plan for expansion and additional business.
Education
Bachelor of Science - Mathematics And Business
University Of Cape Coast
Cape Coast, Ghana
05.2012
Senior Secondary School Certificate Examination - Business
Abuakwa State College
Kibi, Ghana.
05.2005
Skills
Sales Development
Reporting Familiarity
Customer Service
Operational Reports
Branch Operations Management
Coaching and Mentoring
Cash Handling Expertise
Business Development
Work Prioritization
Human Resources Knowledge
Sales Expertise
Multitasking Abilities
Excellent Time Management Skills
Basic Mathematical Aptitude
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Branch Manager
Adehyeman Savings And Loans Ltd
09.2021 - Current
Credit Supervisor
Adehyeman Savings And Loans Ltd.
08.2017 - 08.2021
Business Relationship Officer
Adehyeman Savings And Loans Ltd.
10.2013 - 07.2017
Bachelor of Science - Mathematics And Business
University Of Cape Coast
Senior Secondary School Certificate Examination - Business
Abuakwa State College
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