Smith Bossman Addison
Accra
Summary
Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service, and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities. Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Top producer consistently exceeds sales goals and tops KPIs to win success. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
10
10
years of professional experience
Work History
Salesperson
Emmanuel De-Graft Kwofie
Takoradi
01.2015 - Current
- Advised customers on the latest product features and benefits.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Educated customers about products and services offered by the company.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Collaborated with team members to develop effective sales plans.
- Gathered data on competitors' pricing, products, and promotional activities.
- Developed key customer relationships to increase sales.
- Set up meetings with potential clients and listened to their wishes and concerns.
Cable TV Installation Technician
Emmanuel De-Graft Kwofie
Takoradi
01.2015 - Current
- Collaborated with colleagues on various projects such as installing a large number of cables in multi-dwelling units.
- Provided training to customers on how to use their new cable TV equipment effectively.
- Performed physical installation of cable TV systems, including wiring and cabling components.
- Tested newly installed systems to ensure they were working properly and met service standards.
- Removed old wiring from buildings prior to installation of new cables for upgraded services.
- Assisted customers with troubleshooting and resolving technical issues related to their cable TV services.
- Diagnosed problems with existing cable TV systems using specialized test equipment.
- Monitored work area for safety hazards or violations of company policies regarding safety practices.
- Installed coaxial cables in homes or businesses for the purpose of providing cable TV services.
- Kept up-to-date on industry standards and best practices related to cable TV system installation.
- Assisted in training new technicians on proper installation techniques and safety protocols.
- Checked signal strength levels on customer's television sets to ensure proper reception quality.
- Updated customer records with information about newly installed systems or repairs made.
- Ensured that all documentation associated with each job was filed correctly in accordance with company procedures.
- Maintained inventory of tools, materials and supplies used for installations, repairs and upgrades.
- Configured digital set-top boxes, modems, routers, amplifiers, splitters and other related equipment.
- Completed all required paperwork accurately and timely for each job completed.
- Taught customers basic use of equipment based on service package and answered questions.
- Promoted additional services and products to increase sales.
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Scanned customers' cable systems electronically to pinpoint potential problems.
Education
High School Diploma -
Fiaseman Senior High School
Tarkwa, Ghana06-2011
Skills
- Account Management
- Customer Engagement
- Prospecting skills
- Reference selling
- Complaint Handling
- Needs analysis
- Customer care
- Relationship selling
Timeline
Salesperson
Emmanuel De-Graft Kwofie
01.2015 - Current
Cable TV Installation Technician
Emmanuel De-Graft Kwofie
01.2015 - Current
High School Diploma -
Fiaseman Senior High School
Similar Profiles
Jose GuzmanJose Guzman
Church Youth Team Treasurer at Centro De Avivamiento Emmanuel De Laredo (Cae)Church Youth Team Treasurer at Centro De Avivamiento Emmanuel De Laredo (Cae)
Rebecca KofflerRebecca Koffler
Convenience Store Manager at Graft Oil Co. Honeybear SunocoConvenience Store Manager at Graft Oil Co. Honeybear Sunoco
Josiah SimmonsJosiah Simmons
Volunteer at Emmanuel Lutheran ChurchVolunteer at Emmanuel Lutheran Church