Simone Smith
Bronx
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Golden Krust
Newark
03.2022 - Current
- Monitored cashier performance, providing feedback as needed.
- Analyzed sales data reports to identify trends in customer buying habits.
- Performed daily opening and closing procedures for the register area.
- Identified discrepancies between actual sales figures and expected totals.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Developed strong working relationships with team members to foster collaboration.
- Trained new cashiers on proper use of registers and store policies.
Housekeeping Supervisor
Double Tree by Hilton
Newark
01.2020 - 02.2022
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Created and implemented daily cleaning schedules for staff members.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
Education
Some College (No Degree) - Medical Billing And Coding
Mid Manhattan Adult Learning Center
Mid Manhattan’s Skills
- Cash register operation
- Sales analysis
- Employee training
- Customer service
- Fraud detection
Languages
English
First Language
English
Beginner (A1)
A1
Certification
- Certificate in Medical Billing and Coding
- Certification in OSHA
- Certification in Couples Therapy from Oxford
- Certificate in Ministry
References
References available upon request.
Timeline
Cashier Team Lead
Golden Krust
03.2022 - Current
Housekeeping Supervisor
Double Tree by Hilton
01.2020 - 02.2022
Some College (No Degree) - Medical Billing And Coding
Mid Manhattan Adult Learning Center