Results-driven and experienced individual with a proven track record of success in leading teams and driving
growth in various industries. Exceptional leadership and strategic planning skills combined with a strong business
acumen and a customer-centric approach. Adept at fostering a positive work culture and harnessing the talents
of diverse teams to achieve organizational objectives both locally and internationally, additionally,
I am an experienced leader prepared for role of Managing Director. Proven track record in driving business growth and strategic planning. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in financial management, operational excellence, and stakeholder engagement, with reputation for reliability and effective leadership.
Overview
21
21
years of professional experience
Work History
Managing Director
Rockland Medical Supplies
05.2020 - 11.2024
Spearheaded initiatives to reduce operational costs while maintaining quality.
Optimized financial performance with comprehensive fiscal analyses.
Articulated organizational vision to inspire teams and drive engagement.
Drove organizational growth by implementing innovative business strategies.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
Increased overall company performance by implementing strategic management initiatives and streamlining operations.
Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
General Manager
Havilah Capital Ventures
02.2011 - 01.2019
Coordinated cross-functional teams to enhance workflow efficiency.
Streamlined operational processes by implementing best practices.
Analyzed competitive landscape for informed decision-making in product development.
Reviewed financial reports to identify trends for strategic adjustments.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Operations Manager
Fuel Solutions Ghana Limited
08.2009 - 02.2010
Conducted process audits to identify areas for improvement and implemented best practices.
Streamlined operational processes by identifying bottlenecks and implementing fuel theft among company fleet/vehicle pool.
Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
Conducted market analysis for informed decision-making and resource allocation.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Increased profit by streamlining operations.
Head of Information Technology
Société Nationale Ivoirienne De Travaux (SONITRA)
05.2004 - 02.2009
Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
Implemented agile project management methodologies to improve delivery timelines and reduce risks associated with technology projects.
Drove improvements in customer satisfaction ratings through enhanced web portals and user-friendly interfaces.
Introduced comprehensive training programs for end-users on new systems or software updates.
Streamlined internal communication by introducing collaboration tools for cross-functional teams.
Optimized network performance with proactive monitoring and system maintenance tasks.
Aligned IT strategy with overall business objectives, ensuring technology investments supported growth plans.
Collaborated with stakeholders to define business requirements for new technology implementations.
Mentored junior IT staff, fostering a culture of continuous learning and professional development.
Conducted regular audits of IT systems to identify areas requiring optimization or additional security measures.
Managed IT budget effectively, prioritizing investments to align with strategic goals.
Reduced helpdesk response times through streamlined processes and improved knowledge base documentation.
Established IT governance framework to ensure compliance with industry standards and regulations.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Oversaw IT department operations and training.
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Built, repaired and installed computer-related hardware based on deployment procedures.
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Head of Information Technology
Société Nationale Ivoirienne De Travaux(SONITRA)
10.2003 - 04.2004
Understood key product management roadmap objectives and requirements to develop product technology strategy.
Implemented and maintained technology and software budget.
Managed life cycle replacement of hardware and software.
Liaised with other departments to minimize network interruptions and possible downtimes.
Coordinated secure system access of users to various department systems and platforms.
Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Customized and repaired technology based on staff requests.
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Education
Professional Certificate - Leadership Principles
Harvard Business School
Boston, Massachusetts
06-2021
Associate of Applied Science - Medical Technology
Johns Hopkins University
Baltimore Pennsylvania
12-2020
Professional Certificate - Technical Support And Communication
Google
Menlo Park, California, United States
01-2020
Bachelor of Science - Management Information Systems
Wang Computer Training Institute
Accra, Ghana
09-2004
No Degree - SSCE
Mawuli School
Ho, Ghana
12-1999
Skills
Operations management
Staff management
Quality assurance
Team collaboration
Strategic planning
Partnership development
Business development
Strategic partnerships
Contract management
Organizational development
Digital transformation
International expansion
Corporate social responsibility
IT management
Decision-making
Business management
Team leadership
Teamwork and collaboration
Operations oversight
Relationship building
Languages
French
Bilingual or Proficient (C2)
Timeline
Managing Director
Rockland Medical Supplies
05.2020 - 11.2024
General Manager
Havilah Capital Ventures
02.2011 - 01.2019
Operations Manager
Fuel Solutions Ghana Limited
08.2009 - 02.2010
Head of Information Technology
Société Nationale Ivoirienne De Travaux (SONITRA)
05.2004 - 02.2009
Head of Information Technology
Société Nationale Ivoirienne De Travaux(SONITRA)
10.2003 - 04.2004
Professional Certificate - Leadership Principles
Harvard Business School
Associate of Applied Science - Medical Technology
Johns Hopkins University
Professional Certificate - Technical Support And Communication
Google
Bachelor of Science - Management Information Systems
Wang Computer Training Institute
No Degree - SSCE
Mawuli School
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