Simon Kwao
Accra Newtown
Summary
Diligent Operations Officer enthusiastically pursuing an opportunity to utilize 6years of success in process optimization. Highly skilled in applying budget and resource management expertise to increase annual revenue and bring value to the Grit Real Estate Income group team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Operations Officer
Grit Real Estate Income Group
01.2023 - 01.2024
- Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
- Implemented inventory control systems, reducing discrepancies and ensuring accurate stock levels.
- Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
- Collaborated with sales and marketing teams to develop strategies for driving revenue growth.
- Conducted regular audits to maintain quality standards across all operations departments.
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
- Coordinated logistics planning, optimizing supply chain efficiency and minimizing delays in product delivery.
- Collaborated on operational support tasks to achieve common goal.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
Maintenance Supervisor
Broll Ghana Limited
07.2019 - 12.2022
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Collaborated with cross-functional teams to develop budgets for maintenance projects, prioritizing tasks based on urgency and costeffectiveness.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Coordinated scheduled shutdowns for major equipment overhauls, minimizing disruption to production schedules while maximizing asset longevity.
- Implemented energy-saving initiatives by identifying areas for improvement in equipment operation and facility management practices.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
- Prioritized preventative measures such as lubrication programs and vibration analysis that helped extend equipment life cycles and reduce overall costs.
- Fostered a positive work environment that led to high employee morale and retention rates, while consistently meeting performance expectations.
- Conducted root cause analysis on recurring equipment failures and implemented corrective actions to prevent future occurrences.
- Assisted in the planning and execution of facility expansions, ensuring proper installation of new equipment and seamless integration with existing systems.
- Promoted continuous improvement by encouraging staff to suggest innovative ideas for process enhancements and cost-saving initiatives.
- Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
- Tracked and progressed maintenance requests in CMMS systems to meet schedules.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Organized ongoing maintenance schedules to boost system performance.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Handyman Assistant
Broll Ghana Limited
02.2018 - 12.2019
- Improved client satisfaction by addressing and resolving various home maintenance issues.
- Assisted in completing major renovation projects, resulting in timely and high-quality outcomes for clients.
- Enhanced the efficiency of repair jobs by maintaining a well-organized workspace and proper inventory of tools and materials.
- Collaborated with lead handyman to plan and execute routine maintenance tasks, ensuring optimal performance of household systems.
- Contributed to increased customer retention through consistent delivery of reliable and professional handyman services.
- Supported successful project completion by managing supplies, preparing work sites, and following safety protocols.
- Completed minor electrical repairs, contributing to enhanced home functionality for clients.
- Performed routine plumbing fixes, preventing potential water damage and costly repairs for homeowners.
- Efficiently managed time and resources to complete multiple concurrent repair tasks within given deadlines.
- Provided thorough home inspections, identifying areas requiring attention or improvement for clients'' safety and comfort.
- Maintained positive relationships with clients, communicating effectively about project progress and expectations throughout engagements.
- Demonstrated strong problem-solving skills when faced with complex repair challenges, leading to satisfactory results for customers.
- Utilized power tools safely, enabling efficient completion of various construction-related tasks while minimizing risk of injury or damage to property.
- Upheld a clean working environment throughout each job site visit, promoting professionalism and respect for clients'' spaces.
- Assisted in painting interior/exterior surfaces for a refreshed appearance that exceeded client expectations.
- Collaborated with team members on landscaping projects that resulted in improved curb appeal.
- Completed drywall installations efficiently which helped reduce project timelines.
- Installed flooring materials accurately providing an attractive finish while maintaining durability.
- Conducted thorough clean-up processes after each project, ensuring client satisfaction and a polished final product.
- Removed and repaired carpet and wood flooring.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Completed repair jobs to restore functionality to electric and plumbing systems.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Operated variety of power tools and hand tools.
- Cleared work sites of hazardous items.
- Maintained tools and equipment in good working condition.
- Followed safety protocols on job sites.
- Followed safety protocols and best practices for installation, maintenance, or repair work..
- Answered customer questions and helped resolve various concerns.
- Installed new equipment in multiple customer locations.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Trained customers on how to use, configure and maintain installed equipment.
- Inspected and tested machinery and equipment to diagnose malfunctions.
- Cleaned and lubricated components to maintain optimal performance.
- Maintained detailed installation records for customer and company use.
- Set up and tested equipment in customer locations.
- Disassembled broken, defective, and worn out equipment to aid with repairs.
- Diagnosed problems with electrical systems and rewired components to restore safe flow of electricity.
Education
Higher National Diploma - Electrical / Electronic Engineering
Accra Technical University
Accra, Ghana04.2022
Skills
- Procedure Optimization
- Budget Management
- Resource Allocation
- Supply Chain Distribution
- Continuous Improvement
- Resource Management
- Operational Efficiency
- Office Administration
- Budget Development
- Organizational Efficiency
- Regulatory Compliance
- Adaptability
- Risk Assessment
- Project Management
- Problem Solving
- Time Management
- Attention to Detail
- Decision Making
- Team Leadership
- Cross-functional Collaboration
- Scheduling Coordination
- Cost Analysis and Savings
- Budget Control
- Engineering
- Operations Management
- Contract Administration
- Performance Improvements
Certification
- Analytical Tools & Certifications: Training - Analytical Tools & Certifications:Excel (Advanced); Computer Aided Facilities Management (CAFM) Software: Concept Evolution System (Advanced), Brollonline (Advanced) and Building management system (BMS)
Reading
An experienced, practical and forward thinking individual who has extensive knowledge of how buildings function. Simon can ensure that the experience and overall impression of building users and visitors/customers is one of excellence. He has expert knowledge of the various issues surrounding facilities including, but not limited to, Health and Safety, risk assessment, business continuity planning, forecasting and budgeting, building maintenance, building sustainability, security, lease management, and managing contractors. With previous work experience in managing facilities, and providing office support services. Right now he is looking to take on a fresh challenge with a successful and dynamic organization that has a culture of respect, challenge and innovation.
Additional Information
REFERENCE
Mr. Reddick Yakubu Jamung
Property Operations Manager
Grit Real Estate Income Group Limited
0244781082
Ghana
Mrs Akosua Boateng
Property Manager
Grit Real Estate Income Group Limited
0242911633
Ghana
Mr Reuben Emmanuels
Country Manager- Ghana
Grit Real Estate Income Group Limited
0201794727
Timeline
Property Operations Officer
Grit Real Estate Income Group
01.2023 - 01.2024
Maintenance Supervisor
Broll Ghana Limited
07.2019 - 12.2022
Handyman Assistant
Broll Ghana Limited
02.2018 - 12.2019
Higher National Diploma - Electrical / Electronic Engineering
Accra Technical University
- Analytical Tools & Certifications: Training - Analytical Tools & Certifications:Excel (Advanced); Computer Aided Facilities Management (CAFM) Software: Concept Evolution System (Advanced), Brollonline (Advanced) and Building management system (BMS)
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