Simon Agorgli
Accra
Summary
Adept at strategic planning and staff supervision, I significantly enhanced client loyalty and operational efficiency at PH Home Base Company Ltd. My expertise in branch operations management and strong verbal communication skills led to surpassing sales targets and fostering professional growth within teams, achieving notable increases in customer and employee satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
PH Home Base Company Ltd
03.2022 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees from marketing, sales, collections, stock, sale finance and overall daily operations, fostering a positive work environment and emphasizing professional growth.
- Meeting set monthly and annual Sales and Collections target at the branch level.
- Trained employees on proper procedures and strategies to improve productivity.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Examined customer hire purchase applications for facility approvals and denials.
Brand Manager - Ecommerce and Digital Marketing
PH Home Base Company Ltd
06.2021 - Current
- Conducted thorough competitor analysis to identify market trends, gaps, and opportunities for differentiation. eg. Analysis gave room to different market targeting and expansion and subsequently increased revenue.
- Managed annual budget allocation across various digital channels (Facebook, Instagram, LinkedIn, Website, Google, etc.) ensuring efficient use of resources for maximum ROI.
- Streamlined online customer journey, resulting in enhanced user satisfaction and increased time spent on site. As a result, recounted repeated business with customers.
- Supervised a team of specialists responsible for executing key components of the overall ecommerce strategy, including paid advertising, social media management, and email marketing.
- Boosted ecommerce sales by developing and implementing innovative digital marketing strategies.
Credit Officer
Kaby Shine Micro-Credit
01.2021 - 05.2021
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
Covid-19 Ambassador
Electoral Commission of Ghana, Accra
10.2020 - 12.2020
- Promoted Covid-19 awareness to voters and the general public by demonstrating friendly demeanor and can-do attitude.
- Checking the temperature of voters and ensuring they meet the minimum temperature requirement and standard protective outfit like face mask while ensuring social distancing during the process.
- Greeted voters to welcoming atmosphere.
- Assisted Election team with operational policies and procedures to drive a successful elections services in the polling station.
- Built relationships with key stakeholders as a representative of the Commission, fostering collaboration and understanding between organization and community.
Online Support Representative
Basesix Communication and Services Ltd
01.2019 - 12.2019
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Developed strong relationships with key clients, leading to increased loyalty and repeat business opportunities.
- Improved company reputation by consistently delivering exceptional online support to customers.
- Contributed to the development of internal training materials, promoting ongoing learning within the support team.
Education
No Degree - Microsoft Word, Excel, Corel Draw,
Private Lessons
Lashibi, Ghana08.2016
No Degree - Entrepreneurship & Business Development
Landmark Network Executive Institute
Accra2015
Certificate - Foundations Of Software Development
Kofi Annan Centre For Excellence (AITI-KACE)
Ridge Accra11.2014
High School Diploma -
Presbyterian Senior High School
Nungua, Ghana06.2013
Skills
- Strategic Planning
- Opening and closing procedures
- Staff Supervision
- Compliance Reporting
- Sales management
- Branch Operations Management
- Strong team-builder
- Verbal/written communication
- Sales Planning
- Public Speaking
Certification
- Business Development Training - 2015
Reading & Research on Marketing and Communication
I am very passionate about the business environment in general. I like to be at my best in the my line of profession, reaching out and communicating with all stakeholders in the best way to produce market value and high productivity. For this course, I invest my leisure time into reading from astute men and women in the industry. Given that the nature of the business environment is dynamic, I make time to keep up with new ideas and research innovations to help keep me updated in the business arena.
Languages
English
Upper intermediate (B2)
Timeline
Branch Operations Manager
PH Home Base Company Ltd
03.2022 - Current
Brand Manager - Ecommerce and Digital Marketing
PH Home Base Company Ltd
06.2021 - Current
Credit Officer
Kaby Shine Micro-Credit
01.2021 - 05.2021
Covid-19 Ambassador
Electoral Commission of Ghana, Accra
10.2020 - 12.2020
Online Support Representative
Basesix Communication and Services Ltd
01.2019 - 12.2019
No Degree - Microsoft Word, Excel, Corel Draw,
Private Lessons
No Degree - Entrepreneurship & Business Development
Landmark Network Executive Institute
Certificate - Foundations Of Software Development
Kofi Annan Centre For Excellence (AITI-KACE)
High School Diploma -
Presbyterian Senior High School
Similar Profiles
Patrice PerrymanPatrice Perryman
BPMO Project Manager II at Home Care Home BaseBPMO Project Manager II at Home Care Home Base
LONDON EARLLONDON EARL
Respite Care Provider at Arion Care Solutions/Home Base ServicesRespite Care Provider at Arion Care Solutions/Home Base Services
SARAH WALKERSARAH WALKER
Program and Administrative Assistant/Intake Worker at Home Base Housing - One Roof Youth Wellness HubProgram and Administrative Assistant/Intake Worker at Home Base Housing - One Roof Youth Wellness Hub
AHLAM JAMAL DINAHLAM JAMAL DIN
Sales Girl at Sahara Jewelry StoreSales Girl at Sahara Jewelry Store
Zan-nairah Napaga TahiruZan-nairah Napaga Tahiru
Senior Specialist Anaesthesiologist at Korle Bu Teaching HospitalSenior Specialist Anaesthesiologist at Korle Bu Teaching Hospital