Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
References
Certification
Timeline
Generic

SIA SANDI BRIMA

Accra

Summary

Dynamic retail sales entrepreneur with a proven track record at Crown Beauty Services, excelling in customer service and sales strategy. Leveraging data analysis skills to drive business growth, I consistently exceeded customer satisfaction through innovative solutions and effective communication, fostering a loyal client base and enhancing team collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Sales Entrepreneur

Crown Beauty Services
Accra
05.2022 - Current
  • Managed a beauty and hairstyling business, offering customized services and product sales.
  • Identified the needs of customers promptly and efficiently.
  • Built and retained a diverse client base through referrals and consistent quality.
  • Oversaw inventory, pricing, marketing, and daily operations.
  • Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.
  • Developed customer service, sales strategy, and personal branding skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Assistant Teacher Volunteer

Mr. Prince Forson
Accra
06.2023 - 12.2023
  • Assisted professors in preparing instructional materials for classroom use.
  • Facilitated group discussions and supported student engagement during lectures.
  • Graded assignments and provided constructive feedback to students on performance.
  • Organized study sessions and tutoring opportunities for struggling students.
  • Managed classroom logistics, including setting up equipment and resources.
  • Monitored student progress and communicated concerns to instructors timely.
  • Supported research initiatives by gathering data and reviewing literature sources.
  • Supervised children and participated with children in activities.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Encouraged students to take an active role in their own learning process.
  • Instructed students individually or in groups to reinforce learning concepts.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Graded assignments and tests and documented results into filing systems.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Maintained a safe environment for all students while adhering to school policies and procedures.
  • Provided one-on-one support for special needs students.

Career Development and Self Learning

Self-Directed
Accra
03.2017 - 12.2019

Skills & Expertise

  • Data Analysis & Python – Proficient in Pandas, NumPy, Matplotlib, and Seaborn.
  • Digital Marketing – SEO, content marketing, PPC, and social media strategies.
  • Marketing Analytics – Google Analytics, Facebook Ads, and campaign performance tracking.
  • Business Growth Strategies – Data-driven insights for sales and customer engagement.

Education

Bachelor of Science - Human Resources Management

Kings University College
Accra, Ghana
05-2017

Master of Arts - Gender, Peace And Security

Kofi Annan International Peacekeeping Training Cen
Accra,Ghana
07-2022

Skills

  • Computer skills
  • Customer service and guest relations
  • Verbal and written communication
  • Complaint resolution
  • Time management and multitasking
  • Sales and product knowledge
  • Phone etiquette and professionalism
  • Microsoft Word, PowerPoint, and Excel
  • Social media and WhatsApp business
  • Conflict resolution
  • Teamwork

Hobbies and Interests

  • Watching Netflix: Breaking Bad, Power, War Room, and Miracle in Cell No.7
  • Athletic experience: completed cross country Race competition (secondary school)

References

  • Mr. Snell Nankpi, Senior Lecturer, Kings University, Accra, Ghana, bonifacesnell@gmail.com
  • Mr. Forson Mensah, Proprietor, Prince Way School Complex, +233559438994
  • Mr. Suleyman Bamba Ibrahim, Soaring Manager, Forever Living Products Ghana Limited, +233203000003

Certification

  • Digital Marketing & Business, Max Business School (Online) — 2025, covered fundamentals of SEO, social media strategy, online branding, and small business management, focused on practical applications of digital tools for customer engagement and growth

Online trade

  • Data Analytics Certificate, Google/YouTube – 2025, gained hands-on experience with data cleaning, visualization, and analysis using tools like Excel, SQL, and Tableau, and developed foundational skills in data storytelling, problem-solving, and decision-making through real-world projects
  • Microsoft Office Suite – Online Training (YouTube) — 2025 completed self-paced training in Microsoft Word, Excel, PowerPoint, Outlook, and Teams, gained practical skills in document creation, spreadsheet functions, email management, and presentation design for professional environments

Timeline

Assistant Teacher Volunteer

Mr. Prince Forson
06.2023 - 12.2023

Retail Sales Entrepreneur

Crown Beauty Services
05.2022 - Current

Career Development and Self Learning

Self-Directed
03.2017 - 12.2019

Bachelor of Science - Human Resources Management

Kings University College

Master of Arts - Gender, Peace And Security

Kofi Annan International Peacekeeping Training Cen
SIA SANDI BRIMA