Summary
Overview
Work History
Education
Skills
Personal Information
CERTICATIONS
Accomplishments
Disclaimer
Languages
Timeline
Generic
Shwetan Santosh Mirgal

Shwetan Santosh Mirgal

Accra

Summary

Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Exceptional interpersonal skills contribute to team success and organizational development. Committed to leveraging knowledge and talents for mutual growth.

Overview

6
6
years of professional experience

Work History

Sales Manager

Nova Sakura Trading Limited
Accra
08.2024 - Current
  • Spearheaded sales operations for PET bottle manufacturing across Ghana, achieving a 25 % Sales Increament.
  • Developed and maintained strong client relationships with beverage, cosmetic, and pharmaceutical companies, expanding the customer base by 30%.
  • Developed and maintained strong client relationships with beverage, cosmetic, and pharmaceutical companies.
  • Led a team of 03 sales representatives, providing training, setting targets, and monitoring performance to exceed sales goals.
  • Conducted market research to identify emerging trends, competitive landscape, and customer needs, leading to the launch of new PET bottle designs that increased market share.
  • Coordinated with production and logistics teams to ensure timely delivery and customer satisfaction.
  • Negotiated high-value contracts with key clients, improving profit margins and ensuring long-term business partnerships.

Regional Service Engineer

Metrohm India Private Limited
Mumbai
01.2022 - 07.2024
  • Provided efficient support for Metrohm Ion Chromatography and Autotitrators, Karl fishers, Raman, Elga water syatems including installations and repairs.
  • Managed scheduling of all customer interactions in Mahad-Roha-Chiplun, focusing on PM visits and breakdown resolutions.
  • Served as Group Leader for Harbour Region, responsible for implementing new AMC and TCC contracts.
  • Tracked AMC renewals and payments for Harbour Region to maintain financial accuracy.
  • Executed calibration processes for Ion Chromatography, Autotitrators, Karl Fischers, and Elga Water systems.
  • Utilized Metrohm Tiamo and MagicNet software to streamline data management.

Sales & Service Engineer

Alovie Technologies
Mahad
08.2020 - 12.2021
  • Delivered high-quality services and support for Agilent HPLC, Gas Chromatography, and Headspace systems.
  • Managed scheduling for all PM visits, breakdowns, and installations to ensure operational efficiency.
  • Calibrated Agilent HPLC and Perkin Elmer GC with Headspace systems to maintain performance standards.
  • Planned and executed new product implementations, scheduled maintenance, relocations, and software upgrades.
  • Operated Thermo Fisher Scientific Chromeleon Chromatography Data System software versions 6.8 and 7.2 effectively.

Service Engineer

Nexpro Systems Pvt Ltd (Agilent Technologies)
Goa
08.2019 - 07.2020
  • Experience of working on Agilent HPLC, GC-Headspace systems and delivering high quality and efficient services and support to our customer including installation, performance maintenance, repair.
  • Handing Agilent software related issue (Agilent's Open lab CDS 2.X)
  • Prepares a variety of reports, logs and documentation of service and repair activities.
  • Providing training and guidance to customers and ensuring that they maintain compliance for the smooth functioning of Agilent instruments in their laboratories.
  • Maintaining customer relationship and liaising as appropriate with the relevant sales account manager for the customer and ensuring key focus on the customer's needs.

Education

B.E. - Electronics and Telecommunication Engineering

G.M.V.I.T (Mumbai University)
Raigad, Maharashtra, India
01.2019

Diploma - Instrumentation Engineering

Dr. Babasaheb Ambedkar Technological University
Raigad, Maharashtra, India
01.2016

S.S.C. -

V.H.P.,Vidyamandir
Mahad, Maharashtra, India
01.2011

M.B.A. - Marketing & Project Management (Pursuing)

Bharathi Vidyapeeth
Pune, Maharashtra, India

Skills

  • Microsoft Dynamics 365
  • SAP CRM
  • Synergy CRM
  • Tally Prime
  • MS office
  • AutoCAD Software
  • Computer Software / Hardware Maintenance
  • Adobe Photoshop
  • Sales strategy
  • Client relationship management
  • Contract negotiation
  • Customer service
  • Team leadership
  • Market analysis
  • Technical support
  • Effective communication
  • Training and development
  • Systems and software expertise
  • Vendor relationship management
  • Sales alignment
  • Product knowledge
  • KPI tracking
  • Time management
  • Data analysis
  • Problem solving
  • Performance monitoring

Personal Information

  • Date of Birth: 07/30/95
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

CERTICATIONS

  • Agilent HPLC training (AN-CE-LC-3-031-B: General Agilent LC service training), Agilent Bangalore office, 02/2020
  • Metrohm Titration official training (BST), Metrohm India, Chennai branch, 03/2022
  • Elga Water Systems official training, Metrohm India, Chennai branch, 05/2022
  • Metrohm Ion Chromatography Training, Metrohm India, Chennai Branch, 03/2023
  • Agilent OpenLab CDS 2.X training (AN-CE-NDS-1-277-B: OpenLab CDS workstation basics), Agilent Bangalore, India branch, 02/2020
  • Agilent Training (Customer Contact Program-India), Pune, India Branch, 02/2020
  • Alovie HPLC & GC training (basic LC/GC servicing, software installation, familiarization, PM, IQ, OQ, and calibration), 08/2020

Accomplishments

  • Awarded Employee of the Year 2023 in service department by Metrohm India, Mumbai Branch.
  • Developed an object sorting system that was presented at the IEEE International Paper Presentation at Datta Meghe College of Engineering, Airoli, Thane, in April 2019
  • Successfully developed an object sorting system that was selected for the IEEE International Conference in Bangalore in March 2019

Disclaimer

I hereby declare that above mentioned information is correct up to my knowledge and verified till date.

Languages

  • English
  • Hindi
  • Marathi

Timeline

Sales Manager

Nova Sakura Trading Limited
08.2024 - Current

Regional Service Engineer

Metrohm India Private Limited
01.2022 - 07.2024

Sales & Service Engineer

Alovie Technologies
08.2020 - 12.2021

Service Engineer

Nexpro Systems Pvt Ltd (Agilent Technologies)
08.2019 - 07.2020

B.E. - Electronics and Telecommunication Engineering

G.M.V.I.T (Mumbai University)

Diploma - Instrumentation Engineering

Dr. Babasaheb Ambedkar Technological University

S.S.C. -

V.H.P.,Vidyamandir

M.B.A. - Marketing & Project Management (Pursuing)

Bharathi Vidyapeeth

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Shwetan Santosh Mirgal