Shulamite Marquaye
Accra
Summary
Dynamic professional with expertise in client relationship management, administrative support, and team collaboration. Proven ability to enhance service quality and streamline processes for improved operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Business Support and Client Experience Executive
Etranzact Ghana Limited
Accra
02.2025 - Current
- Collaborated with cross-functional teams to streamline operational processes.
- Managed client communications to ensure satisfaction and timely responses.
- Executed daily administrative tasks to maintain office efficiency and organization.
- Supported project management efforts by organizing team meetings and documentation.
- Participated in training sessions to enhance product knowledge and service skills.
- Implemented feedback mechanisms for continuous improvement in service quality.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
National Service Person- Administrative Assistant
Ghana Export Promotion Authority
Accra
10.2024 - 02.2025
- Collaborated with team members to prepare promotional materials and presentations.
- Supported trade fairs and exhibitions by coordinating logistics and setup activities.
- Participated in training sessions to enhance knowledge of export regulations and practices.
- Provided administrative support such as filing documents or creating presentations related to upcoming initiatives.
Education
Bachelor of Arts - Human Resource Management And Sociology
University Of Ghana
Accra-Ghana02-2025
High School Diploma -
Krobo Girls' Presbyterian Senior High School
Krobo-Odumasi (Eastern Region-Ghana)09-2020
Skills
- Client relationship management
- Administrative support
- Team collaboration
- Team player
- Problem resolution
- Communication skills
- Cross-functional teamwork
- Customer retention
Languages
English
First Language
Certification
- Anti-money laundering foundational course
- Data Protection foundational course
References
References available upon request.
Timeline
Business Support and Client Experience Executive
Etranzact Ghana Limited
02.2025 - Current
National Service Person- Administrative Assistant
Ghana Export Promotion Authority
10.2024 - 02.2025
Bachelor of Arts - Human Resource Management And Sociology
University Of Ghana
High School Diploma -
Krobo Girls' Presbyterian Senior High School
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