SHIRLEY RUBY QUARTEY-PAPAFIO
ADABRAKA
Summary
To make an impact in a people-oriented organization that offers opportunities for the utilization of my expertise and potential for the mutual benefit of the Organisation’s growth as well as my career development thereby enhancing my scope and quality of my contribution and service delivery.
A strong and determined individual with 14 years’ experience in the banking industry. Good leadership qualities and knowledgeable in adding value to business. Thrives in dynamic environments and rapidly adapts to the ever-changing demands of the organization. Detail-oriented, and organized in achieving satisfactory outcomes and results. Excellent communicator with good interpersonal relationship Enthusiastic learner who quickly grasps concepts Valued contributor who performs confidently and effectively
Overview
21
21
years of professional experience
Work History
Branch Operations Manager
LEGON Branch
02.2021 - Current
- Ensure correct scheduling of staff to meet customer demand.
- Authorization of front and back office transactions.
- Plan workload fit.
- Supervision of required controls, teller transactions and cash handling in accordance with laid-down instructions.
- Ensure that all required preventative measures to thwart the fraudulent cashing of cheques and other instruments as well as the acceptance of fraudulent deposits are rigidly applied.
- Responsible for rectification of irregular items on daily basis.
- Manage stocks of Mobile Money products and other items in the custody of the Bank to satisfy customer needs.
- Ensure that current stocks of MTN Cards are balanced on a daily basis and reports submitted on time.
- Effectively manage all static data of all customers of the branch and enforce their adequate protection and exposure.
- Monitor compliance procedures with agreed levels of authority for own area, all applicable laws and regulations as well as Bank policies, procedures and controls.
- Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
- Champion customer enquiries on accreditation, service fees, and commission.
- Ensure proper record keeping.
- Maintain a culture within the support area that emphasizes and demonstrates the importance of internal control to all staff.
- Ensure that all routine controls relating to new business are applied effectively, with particular emphasis on routine compliance.
- Enforce effective compliance with agreed limits of authority and levels of access to systems and information.
- Foster good staff relationships and enhance a professional working atmosphere in the banking hall.
- Exclusive supervision of all Bank software and product platforms by authorized users. (Flexcube UBS, MTN Mobile Money, Tigo cash, WAEC, Remittances)
- Enforce strict adherence of password confidentiality.
- Monitor and constant cleaning of all Branch General Ledgers.
- Effective handling of Branch reports and other correspondence.
- Motivation, coaching and welfare of Branch staff.
- Prime custodian of one part of the strong room lock (key or security password) for dual control purposes.
- Any other jobs, which may be assigned by supervisor.
Customer Service Officer, Credit Officer/Acting Operations Officer
RIGDE Branch
09.2020 - 02.2021
- Facilitate the processing of loan application;
- Monitor client’s credit performance to ensure regular loan repayment.
- Ensure loan agreements are complete and accurate according to policy.
- Interview customers to obtain personal financial information and explain available services.
- Management of organizational information for accurate, accessible and timely use and to minimize litigation risk.
- Ensure that KYC policy is adhered to.
- Assist the branch manager to ensure all operational functions are properly performed by all staff.
- ATM Custodian
- Ensure the branch vault is opened and closed at the required and appropriate times
- Ensure effective planning and execution of operations
- Assist new operation staff with training
- Ensure excellent customer service skills are practiced by all staff
- Manage teller duties and assist customer transactions
Credit Officer/Acting Operations Officer
OSU Branch
01.2020 - 08.2020
- Facilitate the processing of loan application;
- Monitor client’s credit performance to ensure regular loan repayment.
- Ensure loan agreements are complete and accurate according to policy.
- Interview customers to obtain personal financial information and explain available services.
- Management of organizational information for accurate, accessible and timely use and to minimize litigation risk.
- Ensure that KYC policy is adhered to.
- Assist the branch manager to ensure all operational functions are properly performed by all staff.
- ATM Custodian
- Ensure the branch vault is opened and closed at the required and appropriate times
- Ensure effective planning and execution of operations
- Assist new operation staff with training
- Ensure excellent customer service skills are practiced by all staff
- Manage teller duties and assist customer transactions
Credit Officer/Relationship officer /Acting Operations Officer
OSU Branch
01.2017 - 01.2019
- Facilitate the processing of loan application;
- Monitor client’s credit performance to ensure regular loan repayment.
- Ensure loan agreements are complete and accurate according to policy.
- Interview customers to obtain personal financial information and explain available services.
- Management of organizational information for accurate, accessible and timely use and to minimize litigation risk.
- Ensure that KYC policy is adhered to.
- Assist the branch manager to ensure all operational functions are properly performed by all staff.
- ATM Custodian
- Ensure the branch vault is opened and closed at the required and appropriate times
- Ensure effective planning and execution of operations
- Assist new operation staff with training
- Ensure excellent customer service skills are practiced by all staff
- Manage teller duties and assist customer transactions
Back Officer
OSU Branch
01.2016 - 01.2017
- Processing and clearing of inward and outward cheques
- Processing of salaries (Internal and external)
- Providing friendly, knowledgeable and helpful customer service to customers
- Processing of Outward and internal transfers
- Processing of Remittance and Trade services transactions
- Preparing monthly returns
- Providing of administrative support to Branch Manager and Operation
- Performance of supervisory role for Saturday Banking
- Monitoring and Reconciliation of General Ledger
- Handling of customer complaints
- Fixed Deposit Booking and Liquidation
- Processing of SSNIT transactions
- Processing of Trans flow transactions
Teller
OSU Branch
01.2014 - 01.2015
- Processing of customer deposits and payment
- Processing of trans flow transactions (School fee, sale of E-voucher, DSTV, ECG, GOTV, Tourism Levy, sale of passport forms)
- Processing of WAEC and National service transactions
- Monitoring and reconciliation of General Ledger
- Ezwich Services
Customer Service Officer
OSU Branch
01.2011 - 01.2013
- Account Opening
- ATM Custodian
- Cheque Books and ATM requisition
- Handling of customer Complaints
- Monitoring and Reconciliation of General Ledger
- Cross selling of Bank’s products and Services
- Aging analysis
Customer Service Officer/Office Assistant-Research Department/Retail Banking
Agricultural Development Bank
11.2009 - 08.2010
- Providing inputs in the preparation of weekly reports BSD1 for Bank of Ghana
- Liaised with my supervisors in conducting product knowledge survey
- Collection and analysis of customer comment cards in Accra and Tema to enable us serve the customers better
- Secretarial services – filing, receiving and dispatching mails
- Marketing – part of the team that open 4 branches in the Volta region. Sales activation
- National Service
CUSTOMER SERVICE OFFICER-ACHIMOTA BRANCH
AGRICULTURAL DEVELOPMENT BANK
05.2009 - 07.2009
- Account opening for customers
- Checking of balances for customers
- Preparing of Payment Order, Statement printing and enquires
- Requisition of new/renewal of ATM cards
- Internship
Office Assistant
SIC, ISD DEPARTMENT
06.2008 - 08.2008
- Corporate file management
- Preparing official letters
- Internship
Office Assistant
SIC, ISD DEPARTMENT
06.2004 - 08.2004
- Recording all items bought by ISD for audit purposes
- Noting down complaints made by workers in respect to their computers
- Helping to installing anti-virus on computers
- Internship
Education
Bachelor - Business Administration- BANKING AND FINANCE Option
UNIVERSITY OF GHANA
01.2009
West African Certificate Examination - Business
ACCRA GIRLS SECONDARY SCHOOL
01.2001
Basic Education Certificate Examination - undefined
De-youngsters’ INTERNATIONAL SCHOOL
01.1998
Skills
- Strategic planning
- Opening and closing procedures
- Staff supervision
- Compliance reporting
LANGUAGES SPOKEN
English, Twi and Ga
References
- JOSEPH AHINFUL, BINEY, Assistant Area Manager, 0249040502, Agricultural Development Bank, Accra, Ghana, P.O. Box 4191
- Mr Kwabena, Kufuor, HEAD PARASTATALS, 0244658127, Agricultural Development bank, Accra, Ghana, P.O. Box 4191
Timeline
Branch Operations Manager
LEGON Branch
02.2021 - Current
Customer Service Officer, Credit Officer/Acting Operations Officer
RIGDE Branch
09.2020 - 02.2021
Credit Officer/Acting Operations Officer
OSU Branch
01.2020 - 08.2020
Credit Officer/Relationship officer /Acting Operations Officer
OSU Branch
01.2017 - 01.2019
Back Officer
OSU Branch
01.2016 - 01.2017
Teller
OSU Branch
01.2014 - 01.2015
Customer Service Officer
OSU Branch
01.2011 - 01.2013
Customer Service Officer/Office Assistant-Research Department/Retail Banking
Agricultural Development Bank
11.2009 - 08.2010
CUSTOMER SERVICE OFFICER-ACHIMOTA BRANCH
AGRICULTURAL DEVELOPMENT BANK
05.2009 - 07.2009
Office Assistant
SIC, ISD DEPARTMENT
06.2008 - 08.2008
Office Assistant
SIC, ISD DEPARTMENT
06.2004 - 08.2004
West African Certificate Examination - Business
ACCRA GIRLS SECONDARY SCHOOL
Basic Education Certificate Examination - undefined
De-youngsters’ INTERNATIONAL SCHOOL
Bachelor - Business Administration- BANKING AND FINANCE Option
UNIVERSITY OF GHANA
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