Microsoft (Word, Excel, etc)
Shirley Amponsah Mensah
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
2
2
Certification
Work History
Administrative Supervisor
Underground Mining Alliance Ltd
01.2022 - Current
- Oversaw the issuance of the expat residence and work permits, visas on arrival, emergency visas, extensions and re-entry of the permits.
- Oversaw the mid-term and short term permits approvals for visitors to have access into the mine site.
- Managed the accommodation and the agreement for the senior management.
- Managed all international and domestic flights of the expatriates.
- Coordinated schedules and travel arrangements for the executives, ensuring timely attendance at meetings and events.
- Handled expat leave accruals, and expenses.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed. Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel in the Administration department.
- Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
- Monitored and evaluated personnel in the Administration departure performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Collaborated closely with other department managers to identify areas where administrative support could be improved or streamlined.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Trained team members on new hotel services and products to support promotional efforts.
Administrative Officer
African Underground Mining Services
01.2018 - 12.2021
- Provided exceptional customer service to internal and external clients, resolving issues promptly and professionally.
- Handled staff Timesheets, (public holidays, absenteeism, bonuses, annual leave, overtime, etc in preparation of payroll)
- Served as a liaison between the executive team and other departments within the organization to ensure clear communication channels were maintained at all times.
- Increased efficiency by developing a centralized filing system for easy retrieval of important documents.
- Organized company events and conferences, ensuring smooth execution through meticulous planning and coordination.
- Scheduled meetings, conferences and events based on priorities of executive office.
- Handled sensitive information with discretion, maintaining confidentiality in all aspects of the role.
- Negotiated favorable terms with vendors for products or services needed within the organization, resulting in significant cost savings over time.
- Coordinated travel arrangements for executives, resulting in cost-effective itineraries and seamless trips.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Executive Assistant
African Underground Mining Services
01.2015 - 12.2017
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the COO, Operations Managers and the Project Managers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Contributed to strategic planning by providing administrative support during Board of Directors'' meetings.
- Reduced expenses through effective negotiation of vendor contracts for office supplies and services.
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Accounting Assistant
African Underground Mining Services
10.2013 - 10.2014
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Education
MBA - Finance
Ghana Institute of Management And Public Admin
Accra, Ghana06-2018
BBA - Business Administration
University of Professional Studies, Accra
Accra, Ghana06-2013
Skills
- Resilience, flexibility and agility
- Motivation and self awareness
- Service orientation and customer service
- Empathy and active listening
- Dependability and attention to details
- Creative and Analytical thinking
- Technological Literacy
- Resource Management and operations
- Teamwork
- Continuous Learning
Certification
- Certified Business Analysis Professions (CBAP)
- Data Analytics and Visualization (DAV) using Excel & Power BI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 5 in the development of methods of airport transfers.
- Documented and resolved expats work and residence permits issues which led to them being about to work without permit.
Software
Languages
English
Upper intermediate (B2)
Timeline
Administrative Supervisor
Underground Mining Alliance Ltd
01.2022 - Current
Administrative Officer
African Underground Mining Services
01.2018 - 12.2021
Executive Assistant
African Underground Mining Services
01.2015 - 12.2017
Accounting Assistant
African Underground Mining Services
10.2013 - 10.2014
MBA - Finance
Ghana Institute of Management And Public Admin
BBA - Business Administration
University of Professional Studies, Accra
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