SHERIFF SAMMO
Accra
Summary
Experienced Information Management Specialist with ten (10) years of experience in the Pensions, Insurance and Shipping industry datasets. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements through Critical-thinking. Furnish insights, analytics, and business intelligence needed to guide decisions. Consistently eager to contribute to team success through hard work, diligence, and excellent organizational skills. Motivated to learn and excel in the field Information Technology.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Snr. IT Supervisor
Ghana Ports and Harbours Authority
11.2021 - Current
- Carried out day-day-day IT duties accurately and efficiently.
- Developed Port Operations dashboard to give more insight with SSIS and PowerBi.
- Ensuring all installations, maintenance, and upgrades are carried out on schedule and to department's specifications.
- Staying up-to-date with field advancements and ensuring the team receives refresher training as well.
- Performed troubleshooting and maintenance of existing network systems.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
Business Analyst
Enterprise Group PLC
05.2020 - 10.2021
- Developed intelligence-sharing visualization dashboards, providing company-wide access to collected data.
- Handled massive quantities of business intelligence data, personally managing as much as 40 Gigabytes.
- Collected data from wide-ranging sources, including Microsoft Excel, MSSQL, Oracle DB, MySQL and PowerBI.
- Achieved 85% success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action.
- Directed implementation of new business intelligence tools and selecting appropriate solutions.
Senior IT Support Engineer
Enterprise Group PLC
01.2018 - 04.2020
- Performed root cause analysis and general troubleshooting.
- Part of a team of 5 managing over 600 Staff working remotely due to the emergence of COVID-19 Pandemic.
- Monitoring and maintaining computer systems and networks across over 30 different locations in Ghana.
- Diagnosing and resolving software and hardware incidents, including operating systems (Windows, Linux, and Mac) and various range of software applications.
- Answered calls and emails at the company's help desk, assisting employees with troubleshooting computer issues above 90% within SLA.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
IT Support Specialist
Enterprise Trustees
02.2015 - 12.2017
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Advocated for aggressive testing and problem analysis for server, desktop, and IT infrastructure work.
- Provided documentation on start-up, shut down, and first-level troubleshooting and resolution of 90% technical processes.
- In-depth in remote assistance using VNC, Anydesk, Team Viewer, and Microsoft Teams.
- Setting up and testing new database and data handling systems.
- Sustaining security and integrity of data (Backup and restoration testing).
- Ensuring above 95% complete and up-to-date backup of all systems.
IT Technician
Enterprise Trustees
10.2013 - 01.2015
- Managed team of 60 employees across 4 locations in Ghana, including establishing and enforcing IT policies.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
- Trained junior members of IT team regarding network security and Hardware/ Software troubleshooting.
- Designed and implemented new server standards for core business services.
- Performed computer repairs and maintenance to facilitate business process.
- Aligned office departments and increased inter-department communication and data sharing.
IT Help Desk Officer
Enterprise Trustees
10.2012 - 09.2013
- Managed security operations for more than 20 computers in network, related systems and maintenance protocols.
- Setting up and installing media equipment and audiovisual support tools, including speakers, Projectors, cameras, and telephony devices.
- Monitored stability of network and wireless services to deliver comprehensive stability.
- Assisted in implementing and maintained Local Area Network (LAN).
Desktop Support Intern
Ghana Shippers Authority (Tema)
06.2011 - 08.2011
Education
Project Management - Certified Project Management Consultant (CPMC)
Institute of Project Management Professionals
Accra, Ghana10.2023
Master of Science - Management Information Systems
Coventry University
Coventry, UK07.2022
Bachelor of Science - Computer Science
University For Development Studies
Navrongo, Upper East11.2012
Skills
- Databases (MSSQL, Oracle and MySQL)
- Data warehousing
- Project management
- Writing and communication
- Microsoft Office Suite
- Problem solving
- Statistical knowledge
- Data cleaning and preparation
- Strategic Planning
- Data Storytelling
Accomplishments
- Spearheaded data flow improvement.
- Improved the efficiency of employee leave management by 25%.
- Developed Key Performance Indicators to improve employee Productivity by 37%.
- Successfully interpreted data to identify key metrics and draw conclusions.
- Worked closely with the operations department to identify customer needs and demands.
- Assisted sales department with analysis that increased annual sales by 10%.
Certification
- Microsoft Certified: Power BI Data Analyst Associate
- ITIL 4 Foundation Certificate in IT Service Management
- Oracle OCI Foundation Certificate
- Microsoft Exchange Server 2016
Timeline
Snr. IT Supervisor
Ghana Ports and Harbours Authority
11.2021 - Current
Business Analyst
Enterprise Group PLC
05.2020 - 10.2021
Senior IT Support Engineer
Enterprise Group PLC
01.2018 - 04.2020
IT Support Specialist
Enterprise Trustees
02.2015 - 12.2017
IT Technician
Enterprise Trustees
10.2013 - 01.2015
IT Help Desk Officer
Enterprise Trustees
10.2012 - 09.2013
Desktop Support Intern
Ghana Shippers Authority (Tema)
06.2011 - 08.2011
Project Management - Certified Project Management Consultant (CPMC)
Institute of Project Management Professionals
Master of Science - Management Information Systems
Coventry University
Bachelor of Science - Computer Science
University For Development Studies
Languages
- English
- Twi
- Hausa
- French (Basic)
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