SHEILA NICOLE ALLOTEY
Accra
Summary
Detail-oriented clients relation working professional with excellent interpersonal, enthusiastic, friendly, energetic, analytical, administrative, team, closing skills, negotiation, problem- solving, client relationship, leadership, and communication skills as well as a positive can-do attitude towards tasks. Dynamic, creative, and open–minded with comprehensive experience in client satisfaction and service management. Proven record of driving team collaboration and adapting to dynamic environments. Key skills include strategic planning and conflict resolution, known for reliability and flexibility.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project manager and Interior designer
Homerun Interiors
01.2022 - Current
- Creating aesthetically pleasing and safe, functional interior and exterior spaces
- Work with clients to understand their preferences, budgets, and requirements
- Selecting and arranging furniture, color palettes, lighting, and decor to cultivate an inviting ambiance in diverse settings
- Spatial planning, sourcing, and project management skills
- Conceptual development and liaising with the stakeholders to manage and execute designs
- Leadership skills, knowledge of quality, safety, and environmental standards applicable to the creative industry
Retail operations and sales team lead
Smart Hygiene Ghana
03.2020 - 12.2022
- Oversee day to day activities of store, set sales and profitability targets
- Lead and motivate sales team to achieve sales and customer service objectives
- Obtain orders, establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
- Adjust content of sales presentations
- Monitor key performance indicators
- Resolve customer complaints by investigating problems, develop solutions, prepare reports, and make recommendations
Travel Agent
Doscar Travel and Tours
01.2010 - 06.2011
- Help plan, choose, and arrange, book flights and holidays working to a budget set out by clients
- Dealing with customer complaints, queries, provide advice about visa and passports
- Offering advice and opinions on where to go and local tourist attractions, events and customs and securing accommodation
- Laying down the foundation for an unforgettable experience and processing payments
- Promoting and marketing the business
Education
Diploma - Air Fares And Ticketing (Consultant)
International Air Transport Association/ UFTAA
Canada01.2008
French Language proficiency - BII
Alliance Francaise D’Accra
Accra01.2007
Skills
- Customer service
- Sales
- Retail Operations
- Organizational skills
- Detail-oriented
- Communication skills
- Project management skills
- Customer loyalty
- Bilingual support
- Proactive
- Exceptional communication
- Data-driven decision making
- Goal setting and achievement
Certification
- Project Management Institute Agile Certified Practitioner (PMI-ACP)
Languages
French
Upper intermediate (B2)
Timeline
Project manager and Interior designer
Homerun Interiors
01.2022 - Current
Retail operations and sales team lead
Smart Hygiene Ghana
03.2020 - 12.2022
Travel Agent
Doscar Travel and Tours
01.2010 - 06.2011
Diploma - Air Fares And Ticketing (Consultant)
International Air Transport Association/ UFTAA
French Language proficiency - BII
Alliance Francaise D’Accra
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