SHEILA-KATE VANDERPUYE
South Dakota
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. I am self-schooled and a fast learner and can easily adjust and adapt to new and an ever changing environment. I possess excellent negotiation and problem-solving skills and can swiftly resolve issues with attention to detail and within agreed deadlines.
Overview
5
5
years of professional experience
Work History
Test Proctor
University Of South Dakota
01.2024 - Current
- Enhanced test-taking experience by providing clear instructions and maintaining a quiet, organized testing environment.
- Ensured test integrity by vigilantly monitoring students during exams and addressing any issues or concerns promptly.
- Improved test security by regularly updating and implementing strict proctoring protocols and procedures.
- Maintained accurate records for all exams administered, facilitating efficient test score processing and reporting.
Operations Associate
Expresspay Ghana
12.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services and company information.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
National Service Person
Parliament of Ghana
08.2021 - 09.2022
- Maintained and kept records of all parliamentarians present.
- Provided parliamentarians with all necessary documentation for a sitting.
Receptionist
Beauty Peach
05.2020 - 01.2021
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Scheduled and confirmed appointments and meetings for senior management team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Administrative Assistant
Ghana Russian Business Development Council
06.2019 - 08.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Set up conference rooms, technology and materials to facilitate meetings.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Education
Bachelor of Arts - Political Science, Information Studies And Russia
University of Ghana
Legon 07.2021
High School Diploma -
Mfantsiman Girls Senior High School
Capecoast09.2015
Skills
- Office administration
- Professional demeanor
- Documentation and reporting
- Customer and client relations
- Verbal and written communication
- Organization skills
- Time management
Languages
English
Advanced (C1)
Russian
Elementary (A2)
GA
Advanced (C1)
Timeline
Test Proctor
University Of South Dakota
01.2024 - Current
Operations Associate
Expresspay Ghana
12.2022 - 04.2023
National Service Person
Parliament of Ghana
08.2021 - 09.2022
Receptionist
Beauty Peach
05.2020 - 01.2021
Administrative Assistant
Ghana Russian Business Development Council
06.2019 - 08.2019
Bachelor of Arts - Political Science, Information Studies And Russia
University of Ghana
High School Diploma -
Mfantsiman Girls Senior High School
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