Sheila Anani-Bossman
Accra
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Flexible, detail-oriented, and adaptive team player with expertise in equipment operation, staff training and development, customer service, and process improvements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager
Nsano Limited
Accra
10.2022 - Current
- I oversee projects from start to finish, ensuring they meet scope, budget, and timeline standards
- My role entails developing and maintaining detailed project plans, coordinating project activities, managing project documentation, and providing support and training to team members.
Scrum Master, Digital Transformation
Vodafone
Accra
12.2018 - 10.2022
- Coordinated and administered all Scrum activities, maintained detailed records of team progress, managed resource allocation, and served as a liaison between the development team and external stakeholders.
Project Management Lead, Business Quality Assurance
Vodafone
Accra
04.2017 - 11.2018
- Led customer experience projects, implemented digital solutions, monitored processes for retail and customer operations, and engaged business units to define detailed requirements.
Process & Project Support Coordinator
Vodafone
Accra
07.2015 - 03.2017
- Rolled out CRM Phase 2, led a data cleansing project, documented and reviewed business processes, and trained customer operations and frontline teams.
Mobile Number Portability (MNP) Lead
Vodafone
Accra
06.2011 - 06.2015
- Managed Vodafone Ghana's Mobile Number Portability operations, monitored process performance, resolved administrative problems, and improved customer service results.
Provisioning Specialist
Vodafone
Accra
08.2010 - 06.2011
- Provisioned fixed and mobile lines, resolved service problems, and trained retail and sales staff on new applications and services.
Technical Support Representative & Trainer
Ghana Telecom
Accra
09.2005 - 08.2010
- Handled customer inquiries, trained agents on products and services, and supported agents in resolving difficult issues.
Education
MA. Management and Administration -
University of Ghana Legon
03.2023
BA. Psychology with Linguistics -
University of Ghana Legon
05.2004
Skills
- Project tracking
- Strategic Planning
- Project Planning
- Technical Support
- Document Management
- Customer relations specialist
- Meeting facilitation
- Project Scheduling
- Staff training and mentoring
- Agile Methodology
- Cross-Functional Collaboration
- Stakeholder Communications
- Presentations
Certification
- Professional Scrum Master 1 [PSM 1]
- Scrum Fundamentals Certified [SFC]
- Agile Fundamentals
- Prince2 Foundation APMG International (2017)
Timeline
Project Manager
Nsano Limited
10.2022 - Current
Scrum Master, Digital Transformation
Vodafone
12.2018 - 10.2022
Project Management Lead, Business Quality Assurance
Vodafone
04.2017 - 11.2018
Process & Project Support Coordinator
Vodafone
07.2015 - 03.2017
Mobile Number Portability (MNP) Lead
Vodafone
06.2011 - 06.2015
Provisioning Specialist
Vodafone
08.2010 - 06.2011
Technical Support Representative & Trainer
Ghana Telecom
09.2005 - 08.2010
MA. Management and Administration -
University of Ghana Legon
BA. Psychology with Linguistics -
University of Ghana Legon
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