Summary
Overview
Work History
Education
Skills
Timeline
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SHARON OKINE

SHARON OKINE

ACCRA

Summary

Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 12 years' experience in Personal Banker and SME Banking space.

Overview

15
15
years of professional experience

Work History

Relationship Manager

CONSOLIDATED BANK GHANA
08.2018 - Current
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Strive to achieve and improve service level agreements and productivity targets
  • Ensure documents are prepared consistent with relevant regulations and in a way properly reflecting business intentions
  • Participate fully as a team member, help build a positive and diverse work environment, willingly assist and mentor others in the completion of work activities, and address communication issues efficiently
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Participated in staff meetings to discuss innovative strategies to improve services.

Personal Banker

STANBIC BANK GHANA
05.2011 - 12.2015
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Expanded client base by promoting new financial products.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Responded to customer inquiries regarding new accounts and account services.
  • Verified customer identity and reviewed documentation for accuracy.
  • Explained account terms and conditions to customers.

Direct Sales Executive

STANDARD CHARTERED BANK GHANA
01.2009 - 04.2011
  • Drove team revenue totals by bringing in top sales numbers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Achieved or exceeded company-defined sales quotas.
  • Stayed current on company offerings and industry trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Education

ATHE LEVEL 6 EXTENDED DIPLOMA IN MANAGEMENT - MANAGEMENT

ACCRA BUSINESS SCHOOL
ACCRA GHANA
05.2021

PROFESSIONAL CERTIFICATE IN MARKETING - Marketing

THE CHARTERED INSTITUTE OF MARKETING UK
02.2008

Skills

  • Overcoming Objections
  • New Business Generation
  • Excellent Communication
  • Customer Education and Consulting
  • Portfolio Growth
  • Client Acquisition
  • Product Recommendations
  • Relationship Building
  • Wealth Management Offerings
  • Loans
  • Relationship Building and Management
  • Referral Screening
  • Customer Portfolio Management
  • Service Support
  • Relationship Management
  • Customer Service
  • Value Selling
  • Sales Reporting
  • Fluent in English
  • Investment and Wealth Planning
  • Client Engagement

Timeline

Relationship Manager

CONSOLIDATED BANK GHANA
08.2018 - Current

Personal Banker

STANBIC BANK GHANA
05.2011 - 12.2015

Direct Sales Executive

STANDARD CHARTERED BANK GHANA
01.2009 - 04.2011

ATHE LEVEL 6 EXTENDED DIPLOMA IN MANAGEMENT - MANAGEMENT

ACCRA BUSINESS SCHOOL

PROFESSIONAL CERTIFICATE IN MARKETING - Marketing

THE CHARTERED INSTITUTE OF MARKETING UK

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