Sharon Baaba Sackey
Accra
Summary
Goal-oriented and energetic Client Relationship Specialist with over ten years of experience in consumer durable industry, and the courier services industry. Proactive in developing new business , providing exceptional level of customer service and relationship building. Strong history of client acquisition and providing individualized customer care solutions.
Also with an extensive Accounting background.
Overview
19
19
years of professional experience
Work History
Client Relationship Specialist
Fedex, Ghana Limited
Accra
09.2013 - Current
- Investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Assessed client needs and developed plans to adequately address current and future objectives.
- Onboarded new employees with training and new operational activities to streamline organizational processes
- Building partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Developing customer service procedures, policies and standards for organization or department and providing primary customer support to internal and external customers.
- Key Results:
- Collaborate with upper management to implement continuous improvements and exceed team goals.
- Exceeded annual revenue goals by 25% through improving client relationships and education
- Draft and distribute customer satisfaction reports to inform senior management
- Resolve service problems by clarifying customer complaints, identifying root causes and developing catered solutions
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Accounting Assistant Manager
FedEx, Ghana Limited
Accra
09.2011 - 01.2013
- Processing and managing of Payroll, for over Three Hundred and Forty Two employees
- Monitored outstation expenditure pattern and adopting strategies to help reduce outstation costs and cut off unnecessary expenditures
- Preparing of VAT returns to be paid on monthly basis and maintaining proper records of outstation documents
- Complied with established internal controls and policies.
- PAYE and SSNIT schedules for payment
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Key Results:
- Reduced invoices over payments buy 95%.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Managed banking reconciliations and monthly balance sheet statements.
- Improved overall financial reporting by streamlining control processes and reporting structures
- Established and checked coding procedures, monitored reports and updated internal files
- Supported financial director with special projects and additional job duties
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Senior Accounting Officer
Somotex Ghana Limited
North Industrial Area, Accra
01.2000 - 08.2011
- Assistant to Financial Controller:
- Handled daily accounts payables; supervised officers, managed supplier's relations and adopted judicious, accurate processing of invoices, purchase orders, expenses reports, payment transactions.
- Updated general ledger with latest entries.
- Managed payroll updates, prepared and maintained corporate adherence to records in accordance with company policies and government regulations
- Operated computers programmed with accounting software (ERP) for records verification and analysis of information.
- Carried out day-day-day duties accurately and efficiently.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Gathered and analyzed employee, department and company-wide financial information.
- Prepared monthly journal entries and reconciliations.
- Completed year-end closing processes with controllers and external auditors by 95%.
- Contributed to hiring, training and development of accounting teams.
- Oversaw accounting team in servicing diverse clients.
Education
Associate of Science - Child Protection: Children's Rights
HarvardX - FXB001
On-line11.2022
Associate of Arts -
Chartered Institute of Certified Tax Accountants
Accra03.2022
Bachelor of Arts - Information Studies
UNIVERSITY of GHANA, LEGON
Accra, Ghana06.2011
Skills
- Skilled & multi-tasked
- Finance and Accounting Operations
- Deadline oriented
- Bookkeeping & Payroll
- ERP
- Accounts Payable and Accounts Receivable
- Team-Oriented and Cooperative
- Internal and External Communications
- Customer Trend Analysis
- Customer Complaint Resolution
- Training Junior Team Members
- Conflict Resolution Skills
- Creative Solutions
- Project Management
Additional Information
References
- Mrs. Monica Akoto-Bamfo, Human Resource Manager Fedex Ghana Limited, Accra, Tel: 0501498103/0264660974
- Mrs. Edith Ardayfio, Customer Service Manager, Fedex Ghana Limited, Accra, Tel: 0501498104 / 0263002831
Timeline
Client Relationship Specialist
Fedex, Ghana Limited
09.2013 - Current
Accounting Assistant Manager
FedEx, Ghana Limited
09.2011 - 01.2013
Senior Accounting Officer
Somotex Ghana Limited
01.2000 - 08.2011
Associate of Science - Child Protection: Children's Rights
HarvardX - FXB001
Associate of Arts -
Chartered Institute of Certified Tax Accountants
Bachelor of Arts - Information Studies
UNIVERSITY of GHANA, LEGON