SHANE FORSON
Accra
Summary
A Reliable Secretary with track record of initiative and accuracy. Quick-learning team player with effective communication skills. Highly organized, discreet and consistently anticipates needs of clients. Skilled multitasker,proficient in Microsoft word, RCM and correspondence management.
Overview
4
4
years of professional experience
Work History
Personal Assistant
Mr Godslove Adeboye Lovenson
Accra
02.2022 - Current
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Prepared beverages and booked lunch.
- Attend business meetings and took meeting minutes.
- Create presentations using Microsoft PowerPoint.
- Typed documents, update website and compiled information for meetings.
- Handled incoming and outgoing correspondence, including mails, emails and faxes.
Customer Service Representative
Ssnit Contact Center
Accra
09.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Proficiency in RCM to manage and track customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Part-time Personal Sourcing Assistant
Mrs Mary Okine Kotey
Accra
06.2019 - 08.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- On time product sourcing from across the globe.
- Working with different individuals irrespective of time and language barrier to meet clients needs.
Personal Assistant
Archi - Dev Consult
Accra
05.2018 - 08.2019
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and attended meetings and compiled related documents and reports.
- Sourced and ordered office equipment and supplies.
- Arranged domestic and international travel plans and itineraries.
- Kept detailed track of household and maintenance inventory and schedules.
- Utilized personal and professional networks to identify, acquire and manage new clients.
Marketing/Sales Representative
Volunteer Work
Accra
11.2013 - 12.2013
- Exceeded goals for new accounts in single sales cycle.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Business Administration - Marketing, Communication And Human Resources
KNUST University College
East Legon, Accra09.2020
Bsc Marketing - Marketing
University of Professional Studies, Accra
Madina, Accra-Ghana09.2016
Skills
- Accurate and detailed
- Results oriented
- Excellent communication skills
- Multitasking Abilities
- Planning and Coordination
- Interpersonal Communication
- Organization and Time Management
- Team Player
- Dependable and Responsible
- MS Office
- Active Listening
- Problem-Solving
- Self-Motivated
- Flexible and Adaptable
Accomplishments
- Established full trust and developed long-term relationships with my Employers, colleagues and business associates.
Reference
Mr Godslove Adeboye Lovenson
Headmaster Setho Academy
Accra,Ghana
0543391544
Timeline
Personal Assistant
Mr Godslove Adeboye Lovenson
02.2022 - Current
Customer Service Representative
Ssnit Contact Center
09.2020 - 08.2021
Part-time Personal Sourcing Assistant
Mrs Mary Okine Kotey
06.2019 - 08.2020
Personal Assistant
Archi - Dev Consult
05.2018 - 08.2019
Marketing/Sales Representative
Volunteer Work
11.2013 - 12.2013
Business Administration - Marketing, Communication And Human Resources
KNUST University College
Bsc Marketing - Marketing
University of Professional Studies, Accra
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