Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

SHAMUN ALHASSAN FATIMA

Legon

Summary

I am a dynamic and results-driven Individual with a strong passion for self-development and delivering exceptional outcomes. I am skilled in fostering customer satisfaction, while paying keen attention to detail, and excelling both independently and collaboratively in team environments.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Customer Experience Executive

01.2024 - 06.2024
  • Served as the primary point of contact for customers, addressing inquiries, complaints, and requests
  • Educated customers on financial products and guided them to make informed choices
  • Maintained a strong relationships with customers to ensure loyalty and retention
  • Marketing and Investment promotion

Ghana Free Zones
1 1 - 1 1
  • 2022
  • Maintained a database of clients and ensuring consistent communication and follow-up on export and investment inquiries
  • Developed marketing strategies , such as presentations and brochures, highlighting the benefits of the Freezones scheme
  • Organized trade fairs, exhibitions, investment forums, and B2B meetings to connect stakeholders and showcase opportunitie

Publicist

Smart Photos
08.2019 - 07.2019
  • Implemented marketing strategies to promote the brands photography services and increase client acquisition
  • Monitored industry trends to identify opportunities for the brands growth
  • Gathered positive client feedback and testimonials to build trust and credibility
  • EXTRACURRICULAR ACTIVITIES
  • Active member of the Young Visionaries Support Agenda(YVSA)
  • Participated in the Operation Clean your frontage exercise in February 2022, A clean up initiative organized by the AMA.

Course Representative

University of Ghana
08.2018 - 05.2019
  • Computing Systems) Open House and Panel Discussion on 22nd March, 2018
  • Attended a three- day workshop spearheaded by the Ummah initiative at the Madina Islamic university in 2013.

Education

MA - Legon, Information Studies

University of Ghana
2023

B.A - Political Science & Information Studies

University of Ghana
2021

General Arts

St. Johns Grammar Senior High School
2015

Skills

  • SKILLS/ABILITIES
  • Computer skills:
  • (Beginner: SPSS Software, Microsoft Word, PowerPoint Presentation, and
  • MS Excel, research, editing, social media, and WordPress
  • Time Management
  • Good typing skills
  • Ability to come up with new and effective solutions to a problem

Certification

Twi Hausa S. A. F. 0240224154 Page 2

Interests

PERSONAL TRAITS , Active Listening Adaptability Attention to detail Honesty Effective Communication, INTERESTS , Volunteering, community service and charity Work Listening to music Reading Local/world news Traveling

Timeline

Customer Experience Executive

01.2024 - 06.2024

Publicist

Smart Photos
08.2019 - 07.2019

Course Representative

University of Ghana
08.2018 - 05.2019

MA - Legon, Information Studies

University of Ghana

B.A - Political Science & Information Studies

University of Ghana

General Arts

St. Johns Grammar Senior High School

Ghana Free Zones
1 1 - 1 1

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SHAMUN ALHASSAN FATIMA