SHAMIRA SAMPIAH SEIDU
Accra,Ghana
Summary
Dynamic communications professional with expertise in strategic and corporate communications, public relations, and relationship management. Proficient in software tools such as Microsoft Office Suite and SPSS, with strong social media skills across platforms including Facebook, Twitter, Instagram, YouTube, and LinkedIn. Adept at influence and reputation management, with a focus on enhancing customer service through effective telephone etiquette. Committed to leveraging skills in a challenging role that fosters professional growth and contributes to organisational success.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Data entry clerk
National Health Insurance Authority
Accra, Ghana
2024.10 - Current
- Safeguarded company assets with rigorous adherence to backup procedures to prevent loss of crucial digital information.
- Improved operational efficiency with meticulous data organisation and categorisation.
- Enhanced customer satisfaction with quick resolution of data-related queries.
- Streamlined record keeping, ensuring easy retrieval of vital information when required.
- Enter Data: Type information into spreadsheets and databases.
- Verify Info: Double-check entries against original documents to stop typos.
- Update Records: Edit old data to keep it current.
- Organize Files: Sort and store paperwork.
- Keep Data Safe: Make database backups and protect secret information
Customer Service Representative
American Home Shield (Buwelo Ghana)
Spintex, Accra
2024.05 - 2024.10
- Managed customer service tasks, ensuring prompt and effective call reception.
- Took on various responsibilities to support team operations and improve workflow.
Administrator
Premium Prestige Place
Adenta, Accra
2022.01 - 2023.01
- Charge of all administrative activities.
- Charge of receiving and distribution of all stocks.
- Charge of Social Media Advertising and branding.
Emergency Call Taker
National Signals Bureau - National Service
Accra
2021.10 - 2022.09
- Delivered exceptional customer service by efficiently managing incoming calls, ensuring accurate information relay and resolution of inquiries.
- Conducted data entry and research to support operational needs, maintaining accuracy and attention to detail.
- Executed tasks assigned by supervisors, demonstrating flexibility and responsiveness to team priorities.
- Performed additional roles volunteered for and assigned.
Customer Service Representative
eservices Africa Limited
Labone, Accra
2020.01 - 2021.01
- Handled customer service tasks, including daily call reception, to support customer satisfaction.
- Took on various assigned tasks to support team flexibility and responsiveness.
- Engaged in responding to customer emails and managing social media channels to enhance customer communication.
Education
M.A. - Strategic Public Relations Management
University of Media Arts and Communication (UniMAC-GIJ)
Accra 2025.01 - 2026.07
B.A. - Communication Studies (Public Relations)
University of Media Arts and Communication (UniMAC-GIJ)
Accra 2021.01 - 2023.01
Diploma - Communication Studies
Ghana Institute of Journalism (GIJ)
Accra 2019.01 - 2021.01
Certificate - Digital Marketing and Communication Master Program
Cadi Communication
Accraundefined
Nkenkaasu Senior High
Nkenkaasu 2014.01 - 2016.01
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Lawrence Demonstration School
Sunyani 2009.01 - 2011.01
Skills
- Software Skills: Microsoft Office Suite (35), SPSS (3)
- Social media: Face book (4), Twitter (3), Instagram (3), YouTube (3), LinkedIn (4)
- Relationship management
- Influence & Reputation Management
- Strategic & Corporate Communications
- Public Relations
- Telephone Etiquette
- Customer Service
Websites
LANGUAGES
English (3.5)
Waale (4)
Twi (3.5)
Dagare (3.5)
REFERENCES
- Daniel, Obeng-Aquah, Lecturer, daniel.aquah@gij.edu.gh, 0549855599, University of Media Arts and Communication (UniMAC-IJ)
- Roselyn Sedinam Nuworku, Amamoo, District Administrator, Rsnamamoo@outlook.com, 0536409205, National Health Insurance Scheme, Ashiedu Keteke District
HOBBIES
Research and staying informed about current affairs., Public speaking, Community Involvement, exploring other cultures, Networking events, travel, reading, and writing., Passionate about development and empowering individuals, especially those less privileged.
PROJECTS AND PROFESSIONAL AFFILIATIONS
Research – Examining the Influence of Call Centre’s on The Delivery of Customer Service: A Case Study of ECG (2021), Communications Strategist and Protocol Officer – UniMAC-GIJ Academic Practitioner Conference Event 2022., Protocol Officer: monitoring and evaluation seminar 2023 – University of Media Art and communication institute of communication., Group Lead: Customer Service week celebration competition at eServices Africa Limited.
RELIVANT AND KEY SKILLS EXPERIENCE
- Multi- Cultural Competence: Effective communication, collaboration, and leadership in diverse settings. Community engagement of diverse culture at Kpong and Teshie-2023
- Monitoring and Evaluation: Data collection, analysis, reporting, and use of evidence for corporate improvement- monitoring and evaluation seminar 2023.
- Stakeholder Engagement: Building and maintaining relationships with key stakeholders to ensure corporate success.
- Research and Analysis: Information gathering, data analysis, problem-solving, and strategic decision-making.
- Crisis Management: Proactive problem-solving, effective communication, and maintaining operational stability during challenging situations.
- Reporting and Documentation: Clear and concise written and verbal communication, preparing reports, proposals, and other documents.
- Problem-Solving: Analytical thinking, identifying solutions, and implementing effective strategies.
Timeline
M.A. - Strategic Public Relations Management
University of Media Arts and Communication (UniMAC-GIJ)
2025.01 - 2026.07
Data entry clerk
National Health Insurance Authority
2024.10 - Current
Customer Service Representative
American Home Shield (Buwelo Ghana)
2024.05 - 2024.10
Administrator
Premium Prestige Place
2022.01 - 2023.01
Emergency Call Taker
National Signals Bureau - National Service
2021.10 - 2022.09
B.A. - Communication Studies (Public Relations)
University of Media Arts and Communication (UniMAC-GIJ)
2021.01 - 2023.01
Customer Service Representative
eservices Africa Limited
2020.01 - 2021.01
Diploma - Communication Studies
Ghana Institute of Journalism (GIJ)
2019.01 - 2021.01
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Nkenkaasu Senior High
2014.01 - 2016.01
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Lawrence Demonstration School
2009.01 - 2011.01
Certificate - Digital Marketing and Communication Master Program
Cadi Communication